Voice Continuity Service

Many companies can overlook a backup solution for telephone calls particularly with the extended use of mobiles.  Pure IP’s Voice Continuity services seeks to address this by offering businesses a solution that ensures every customer call is answered regardless of the disaster scenario.

Our Solution can be delivered across any combination of network, including legacy, VoIP, mobile and our Hosted telephony PBX.

There are are two options:

- A fully-managed service that requires no initial outlay on new hardware, software or networks and it is fully scaleable with a range of bespoke services so that it can grow with your business

- Or purchase a bespoke solution. 

Our Voice Continuity solution delivers a powerful, but simple to use, telephony divert service that distributes telephone calls, DDI by DDI, to alternate numbers of your choice in the event of a disruption. Diverted calls may be handled by an announcement service or distributed across any type of network to any national, mobile or international number preset by the customer.

Benefits:

The service delivers network resilience, controlled through dial plans, and managed by an authorised contact. The authorised contact can create or amend the dial plans via the web and can instantly switch between these dial plans via the web or via our support desk.

During normal business operation the service is permanently available but on standby. Only during an “incident” is the service activated.  Service invocation is carried out by an authorised contact calling the service help desk via any telephone handset.

Service Features:

Personal Call Routing

One of the important aspects of voice continuity planning is the difficulty in planning for the unforeseeable. Plans for certain staff members to attend a disaster recovery site may fail because transportation failures render the location or alternative site inaccessible. With hosted recovery selected staff can override the active dial plan and 'pull' calls to their home, mobile or any other location, or may elect to have all calls answered by their personal voicemail. Individual staff members can manage the service from any telephone handset, routing their own calls to wherever they happen to be working at that time, using whichever telephone service they choose.

Voice Mail

As an integral part of the service, the hosted voice continuity service provides a network-based voicemail. This enables callers to leave voice messages during an event, which can be retrieved by staff members dialling into the service and selecting how they would like these messages to be played or delivered.