Frequently Asked Questions
What voice codecs do you support?
What packet size do you recommend?
What fax protocol do you support?
Can you alter / change a CLI?
Do you have 999 support?
What version of DMTF do you support?
How much bandwidth does each call take?
Can I use my office handset at home?
Can I call record?
How do I download CDRS?
How do I change a number from IP to PSTN routing?
How can I top-up my account online?
How can I change/recover my password for logging in via the Pure-IP website?
Can I be alerted if my SIP trunk / PBX is down?
What voice codecs do you support?
- G.711 Mu-Law 64 Kbps
- G.711 A-Law 64 Kbps
- G.729AB 8.0 Kbps
- G.723.1 5.3 Kbps
- G.723.1 6.3 Kbps
- G.711 A law : 20 msec packet size
- G.711 u Law : 20 msec packet size
- G.729 : 30 msec packet size
- G.723.1 : 30 msec packet size
- G.723.1 :30 msec packet size
What fax protocol do you support?
G711 pass through FAX
Can you alter / change a CLI?
Yes, we can make various CLI change to suit the customer. To comply with the regulations we can not present a CLI unless we get conformation it is owned by the customer (see our T&C for more information).
Do you have 999 support?
Yes we have full 999 support. Customers need to adhere to our Terms and Conditions laid out here:
What version of DMTF do you support?
- RFC 2833 (default payload 101).
- Inband DTMF for G.711 codecs.
How much bandwidth does each call take?
Each call is normally in G711, which has a default packet size of 20ms.
Can I use my office handset at home?
For our hosted PBX customers this can be done on a per user basis. By default this will not work for security reasons but you may contact the support team to request this change.
Can I call record?
We can currently offer call recording on our Swyx product.
How do I change a number from IP to PSTN routing ?
Please follow this link where a demo will be shown:
PLEASE NOTE - THIS SECTION BELOW NEEDS TO BE A SEPERATE PAGE
Please log on to your on-line account at http://www.pure-ip.com/ and click on the customer access tab on the right. This will open your main account page, of the format shown below: To access individual accounts click on the $ as shown below:
Select the Account where the follow-me is to be changed and click on the 'Follow-Me' tab on the account. This will list the IP and PSTN numbers configured for the account. In the example shown below only the IP route is active for the call. The PSTN route can be enabled by selecting the edit tab to the left of the PSTN route and un-checking the tick box under the column headed 'Off'. At this point both IP and PSTN routing are enabled in the priority order listed. IP routing can be disbled by editting the IP entry and checking the tick box under 'Off'.
Alternatively both routes can be enabled and the 'Up/Down' item selected to alter the priorty order in which the routes will be attempted. Note, this is only applicable where the 'Order' is set to 'As Listed' ; it is also possible to route calls simultaneously to all numbers in the follow-me, or to use random routing to the numbers.
How do I download CDRS?
Please log on to your on-line account at http://www.pure-ip.com/ and click on the customer access tab on the right. This will open your main account page, of the format shown below: To access individual accounts click on the XDR-Browser link as shown below:
How can I top-up my account online?
Please log on to your on-line account at http://www.pure-ip.com/ and click on the customer access tab on the right. This will open your main account page, of the format shown below. To make a payment on your account click on the $ as shown below:
This will take you to the secure payments screen below where you specify your details:
How can I change my password for logging on via the Pure-IP website?
Your password will expire every 60 days and you will be prompted to enter a new password at login. If you have forgotten your password or enter an invalid password, you will be directed to the following screen, where you can click on the 'Password Recovery' tab to set a new password:
Enter your account ID and email address and a new password will be genarated and sent to the email address specified:
Yes for monitoring we use the industry leader Nagios to monitor all customers equipment. We can have custom alerts to notify you by email when there is no response to a test PING message.