7 Ways Microsoft Teams Phone Supports Manufacturing Industry | Pure IP Blog

What good is collaboration in manufacturing if it can't reach the factory floor?

Microsoft Teams is the most widely used collaboration platform in manufacturing, and Microsoft Teams Phone extends that foundation to enterprise voice. Voice isn’t an add-on. It’s part of the system. And now it works like it - bringing together global sites, analog equipment, hybrid workforces, and complex regulatory needs - all within a single, manageable platform.

Here are 7 things that matter most to manufacturers.

1. That it keeps analog systems online without slowing you down

Analog isn't going anywhere - not in factories filled with paging systems, intercoms, loudspeakers, and elevator phones. Ripping it all out isn’t practical, but ignoring it isn't an option either.

Teams Phone brings these endpoints into the cloud conversation. By using SIP gateways and analog adapters, manufacturers can:

• Route calls to and from factory floor phones without rewiring everything
• Connect paging systems directly to Teams for shift alerts or announcements
• Maintain safety-critical devices like gate entry intercoms or emergency phones
• Support legacy analog devices while migrating to cloud voice at scale
• Make Microsoft Teams work for analog phones without replacing infrastructure

You don’t need to break what’s working to make progress. Teams Phone lets you upgrade without pulling the plug on the past.

2. That it meets the toughest compliance standards in the U.S. and U.K.

Emergency calling isn’t a feature - it’s a requirement. Manufacturing sites must comply with Kari’s Law and RAY BAUM’s Act in the U.S. and Ofcom’s GC4 in the U.K., all of which demand accurate emergency call routing and location info.

Teams Phone ticks every box. With configurable location-aware routing and built-in notifications:

• 911 and 999 calls go where they need to, with floor-level accuracy
• On-site security gets real-time alerts when emergency calls are made
• Admins can manage it all centrally, across every site
• Meet legal requirements for emergency calling in factories and warehouses
• Avoid non-compliance risks while keeping workers safe

Compliance isn’t optional. Teams Phone makes sure it isn’t accidental either.

3. That it reaches every corner of your global footprint

Factory in Vietnam? Warehouse in Mexico? Support team in Malaysia? Teams Phone covers it.

Direct Routing and Operator Connect extend Teams to more than 130 countries - with some providers, including Pure IP, offering PSTN replacement in over 50. That means you can:

• Deploy compliant voice services even in highly regulated or infrastructure-light markets
• Standardize call flows globally without sacrificing local control
• Stop juggling multiple regional carriers and contracts
• Extend Microsoft Teams Phone to every location on your global estate
• Deploy Teams Phone in countries with limited Calling Plan support

Manufacturing needs global coverage, not a global mess.

4. That it unites office, floor, and field in a single system

Your comms stack should match how your teams actually work. In manufacturing, that means headsets in the office, DECT phones on the floor, and shared devices in the warehouse.

Teams Phone flexes with your workforce. With support for softphones, desk phones, and analog endpoints, you can:

• Give every user the right device, but keep everyone on the same system
• Use shared licenses for common-area phones and mobile shift teams
• Route calls, voicemails, and alerts seamlessly across teams
• Enable Microsoft Teams Phone for warehouse workers and mobile engineers
• Keep frontline and knowledge workers connected on one voice platform

No more handoffs, workarounds, or silos between people who build the product and those who
support it. 

5. That it integrates voice into ERP, CRM, and IoT workflows

Voice shouldn’t sit on the sidelines. When integrated with your ERP, CRM, and IoT platforms, it becomes part of your operational workflow.

Teams Phone can:

• Trigger maintenance alerts or inventory calls from SAP or Dynamics
• Deliver screen pops for customer orders and warranties in Salesforce
• Push IoT alerts (like machine faults) straight to the right technician’s phone
• Enable Microsoft Teams Phone integration with factory systems
• Make Teams voice part of production workflows and service processes

The result: fewer missed events, faster responses, and better context on every call.

6. That it stays resilient when production can’t pause

Manufacturing runs 24/7. Downtime isn’t just annoying - it’s expensive.

Teams Phone is built for continuity. When powered by Pure IP, it’s supported by 12 global Points of Presence and certified Microsoft integrations that few providers match. That means you get:

• Redundant SIP trunks and automatic failover for every site
• Real-time call quality monitoring across all regions
• Support for local survivability with hybrid configurations
• High-availability voice for factories, warehouses, and remote sites

If your factory’s running, your voice system better be too.

7. That it consolidates costs and cleans up complexity

Legacy voice is messy: multiple vendors, unclear invoices, endless maintenance.

Teams Phone simplifies it. By centralizing voice across every country and location, manufacturers can:

• Eliminate legacy PBX systems and shrink telecom overhead
• Cut voice infrastructure costs by up to 30%
• Gain a single pane of glass for number management and reporting
• Replace factory phone systems with Microsoft Teams globally
• Consolidate voice under Microsoft 365 and streamline operations

The result is cleaner operations, better visibility, and more predictable spend.

A real-world example: Lessons from a global deployment

One global manufacturer, working with Pure IP, faced a voice overhaul across 200 sites, 60 countries, and countless analog endpoints - all within months of a provider shutdown. They had paging systems in factories, gate phones in delivery yards, intercoms in elevators, and more than 1,500 desk phones to retire.

They used a combination of Operator Connect and Direct Routing to roll out Microsoft Teams Phone globally. They kept critical analog devices live, achieved E911 compliance in the U.S., connected remote sites in Southeast Asia and Latin America, and gave every team - from R&D to warehouse ops - a single, unified system.

How we made Teams Phone work for their operation:

• Integrated analog paging, gate, and emergency systems without disruption
• Enabled E911 compliance across all U.S. sites
• Extended Teams Phone to countries with no Microsoft Calling Plan coverage
• Consolidated global voice into one platform with centralized management
• Reduced telecom costs and eliminated over 1,500 desk phones
• Created a repeatable blueprint for future acquisitions and site rollouts
  
  
  
  
  
  👉 Want to see how Teams Phone can work across your manufacturing estate? Talk to our experts.