Connected Voice from Pure IP

Your Questions Answered


1. What are the prerequisites?

You will need a Microsoft Teams Phone System license and to have your Teams tenant configured appropriately to accept voice services.

We will provide with details on how to configure your Teams tenant as part of the ordering process.

2. How do I configure my Teams tenant?

You will be provided with a step-by-step guide of how to configure and get your Teams tenant ready as part of the ordering process.

3. How do I know what I need to order?

You will be provided with guidance throughout the process to help you simply assess what you need to order. All you need to know in advance is how many users you require.

4. Can I keep my existing numbers?

Connected Voice provides you with new numbers. Porting in existing numbers to your Connected Voice services is possible once your Connected Voice service is established.

5. Do I need to prepare anything in advance before ordering?

The only thing you need to have in advance is a clear idea of the number of users you require.

You will require the prerequisites of the appropriate Microsoft licenses and having your Teams tenant appropriately configured before your service can be se set live, but these are not required in advance of ordering your connectivity and numbers with Connected Voice.

6. Are minutes included or charged separately?

Minutes are not included in the initial cost. We offer a transparent pricing model whereby you only pay for the minutes you actually use. We find that this approach typically works out as up to 60% more cost effective for our customers than call bundles.

7. How much does it cost?

You will initially pay nominal amount  as a deposit for the service that will be held for 6 months. At the end of the 6 months, the deposit money can be used against your monthly invoice or returned to you. 

After the service has been set up, you will be invoiced monthly. The first months invoice will include any set up costs (shown at the point of placing the order), as well as the monthly rental fees for the services. You will then be invoiced at the end of each month which will include the next months number rental fees and cost of any calls made in the previous month.

In terms of call charges, you only pay for the minutes you actually use. A full list of the monthly calls will be accessible via your personal customer portal.

8. Is the service available outside of Australia, the UK and the US?

Initially the service is restricted to Australia, the UK and US as our first phase of countries, but we plan to add more countries over time. To register your interest in a different country, please contact us directly.

9. Are there any limitations?

There are no limitations on the features you will enjoy, including full CLI and emergency services features where appropriate. 

Online ordering of Connected Voice is limited to up to 30 channels which on average ratios equates to up to 1500 users. If you require more than this, please contact us directly to discuss your requirement. You will probably be more suited to our SeRVE offering. Please also note that this service is aimed at 25 users and above.

In terms of capacity, you will be set at a high enough level to allow you plenty of scope for calls and traffic peaks, but also at a level that will protect you from malicious use. This level can be adjusted at any time after the first month by contacting Pure IP directly.

10. What post deployment support do I get?

Following the successful provisioning and setup, you will enjoy full access to our 24/7 technical-led global support service. This is staffed completely in-house and utilizes our fully trained technical engineers as first line support.

Have another question?

If you have another question about Connected Voice from Pure IP, or any of Pure IP's additional services, please complete the form and a member of our team will get in touch with you shortly to answer any questions you have.