Contact Centers are commonplace in many businesses, facilitating a host of different customer and external facing services. Despite the swing towards supporting multiple new channels of communication such as chat, social, email and more, voice still plays a prominent role in the mix both for inbound and outbound operations.
Contact Center Connect from Pure IP provides a pre-configured* and proven connection to a host of industry leading Contact Center platforms enabling external calling using our secure and resilient global voice network.
With pre-configured connections already in place, it means much of the hard work is done for you, reducing complexity and fast-tracking the process to enabling external calling for your Contact Center. And with customers around the world, you can trust in Pure IP to get you connected.
*NB. Some Contact Center platforms may require dedicated connections
Pre-configured multi-tenant trunk reduces complexity and speeds up the provisioning process.
Comfort and assurance of dealing with a proven solution.
Secure & Resilient
Utilises Pure IP’s secure and resilient cloud-based global voice network, ensuring reliability.
Integration with a variety of industry leading Contact Center platforms.
With other communications platforms including Microsoft Teams.
Deployed using the public internet, with a variety of industry recognized encrypted protocols.
Connection to a host of industry leading contact centers.
A cloud-based, fully managed global voice service designed specifically for the needs of large and multinational organizations.
A suite of enablement services that support your Microsoft Teams telco environment.
Add external calling to Microsoft Dynamics 365 Customer Service using Azure Communication Services and Pure IP.