Events

Whether in-person or online, our expert-led events deliver crucial insight into all things enterprise voice. Essential listening for IT leaders, we cover the key topics and trends in cloud telephony with advice on how you can get more from your voice solution. 

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Going Mobile With Microsoft Teams

Join us September 20th at 4pm BST, 11am ET

Microsoft Teams Phone offers flexible voice options across devices, catering to diverse workplace mobility needs, from office, to frontline workers. And most often, when it comes to devices, mobile phones are the preferred choice for staying connected. Our next Coffee Club Live webinar features a discussion on the three ways to empower users to take and make Teams Calls on mobiles. 

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On Demand Events


How does Webex Calling work?

Cisco’s Webex platform is one of the most widely used UCaaS solutions, with a feature-set that includes meetings, messaging, and Contact Centre to name a few. And businesses can also integrate calling with its cloud telephony solution, Webex Calling. In this Coffee Club, Diana Florea discusses how Webex Calling works and the Cloud Connect program for PSTN connectivity.  

How to accelerate your journey to Teams Phone

When deploying Microsoft Teams Phone, planning and preparation is critical to ensure a smoother, faster rollout. Watch Tom Arbuthnot and Alistair Pidd share advice on what to do, and what not to do in your journey to Teams Phone.

What to do if Operator Connect does not cover your countries

Operator Connect is now one of the main options for PSTN connectivity through Microsoft Teams. And although it is available in many countries, there are some harder to reach areas that are not covered.

So what do you do if one of your countries is not covered with Operator Connect? Tom Arbuthnot and Diana Florea explain in our latest Coffee Club.

Does Operator Connect spell the end for Direct Routing?

Since Operator Connect launched last year, we've seen it increase popularity as the solution of choice for PSTN connectivity in Microsoft Teams. For most scenarios, Operator Connect is the perfect choice to light up calling in Microsoft Teams. But has it made Direct Routing redundant? Tom Arbuthnot talks to Diana Florea for more.

PSTN Connectivity for Cloud Contact Centres

One of the best features of your Cloud Contact Center is voice calling. It is the most valued form of communication by your customers, and is vital to the customer experience. The good news is that it's never been easier to add cloud calling to your Contact Centre. Watch our latest Coffee Club Live where Tom Arbuthnot talks it through with Diana Florea.

 

Migrating Voice to Teams in a Regulated Industry

In highly regulated industries, like financial services, there are special considerations for businesses when moving voice to Microsoft Teams.

We explored this topic with special guests Phil Sharp from Microsoft and Diana Florea from Pure IP.

 

Moving Business Telephony to the cloud in regulated industries

For industries that are highly regulated, like financial services, there are often special considerations when moving business telephony to the cloud. But cloud-based platforms like Microsoft Teams have come a long way, with some of the world’s largest financial services firms using it for voice. Hear from Microsoft’s Phil Sharp with advice for regulated industries in migrating telephony to Microsoft Teams.