Additional Voice Services for Microsoft Teams

Helping you achieve a single, connected communications solution across platforms, systems and applications with our range of additional services for Teams.

More ways to connect to Teams

Add voice services to regions that aren’t available through Operator Connect, integrate voice applications such as contact centers, and bring your on-premises hardware into the cloud – all on the same network. Explore how our other options for providing external connectivity can give your business the flexibility you need.

Direct Routing for Microsoft Teams

Utilizing the same cloud-based voice infrastructure as the service Pure IP provides for Operator Connect, our Direct Routing as a Service offers a flexible alternative to businesses with more complex telephony requirements, such as integrations and complex configurations.

SBC Managed Services

In regions where native PSTN replacement services are unavailable, Pure IP offers a range of Session Border Controller (SBC) Managed Services. Used as either a temporary migration aid or a permanent solution, we can also either support your own on-premises SBCs, or install and manage our own.


Connect third-party applications and platforms, such as contact centers and legacy PBX’s to Teams for a consolidated voice service. We have over 16 years of experience connecting our services with different platforms and applications, including the increasing number of contact centers that have been developed with Teams in mind.

Intelligent add-ons

Enhance your Teams telephony with a range of additional features, available directly from Pure IP.

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Compliance recording

Our Microsoft approved Compliance Recording integrates seamlessly with Teams to record audio, video and screen sharing.

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Add fax services to your communications environment to send and receive faxes via email using Pure IP infrastructure.


Media optimization

Media Optimization is a Microsoft feature for Direct Routing that creates a private connection for voice media between Teams and the PSTN gateway.

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Connect legacy systems

Connect analogue devices to your cloud telephony environment, including fax machines, tannoys, door entry systems, DECT phones and video conferencing units.

Want to get started?

If you would like to get started with an order, or have a question Pure IP and Operator Connect, please complete the form and a member of our team will be in touch with you shortly to discuss your requirements.

Learn more about our solutions

Teams Cloud Enablement Services

A series of services to support and fast-track your migration of telephony services to Microsoft Teams.

Operator Connect Home Page

Return back to Pure IP's Operator Connect home page.