When we talk about geographic coverage in Operator Connect, we are referring to the countries where voice services are available using the approved carriers that you can see in the 365 Admin Centre. At the time of publication, this included the following countries:
Argentina Australia Austria Belgium Brazil Bulgaria Canada Chile Colombia Costa Rica Croatia Cyprus Czechia Denmark Dominican Republic Estonia
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Finland France French Guiana Germany Greece Guadeloupe Hong Kong Hungary Ireland Israel Italy Japan Kenya Latvia Lithuania Luxembourg Malaysia
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Martinique Mayotte Mexico Netherlands New Zealand Norway Panama Peru Philippines Poland Portugal Puerto Rico Romania Rwanda Reunion Saint Barthelemy
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Saint Martin Singapore Slovakia Slovenia South Africa South Korea Spain Svalbard Sweden Switzerland Thailand Uganda United Kingdom United States Zambia Zimbabwe |
However, while that combined coverage might be impressive, it doesn’t mean that every carrier can provide services in every country - in fact some carriers only offer services in a handful of locations. From a practical perspective, that might not prove especially convenient for multinational organizations, especially those that would prefer to consolidate their services to fewer suppliers so they are easier to manage.
Operator Connect does go some way towards simplifying this process, as you can manage all your Operator Connect phone numbers - regardless of the carrier - through the 365 Admin Centre. However, you will still have to manage a relationship with each individual carrier involving separate billing, technical support, and general operations. At Pure IP, our extensive network of full PSTN replacement services means we can cover over 70% of the total countries that are available on Operator Connect.
Microsoft have made the process of selecting your required country of service very simple within the 365 Admin Centre. On the Operators page, select the relevant region(s) from the dropdown list, then review the carriers that can offer services in that country.
It is then a personal choice as to which carrier or provider you opt for. The only thing you will need to remember to do is complete the form at the bottom of the page and give consent to that provider so they can connect their services to your Teams tenant.
With nearly 200 countries in the world, there will inevitably be organizations that require services in countries not available through Operator Connect. So how do you get that extra coverage? Well, in essence you have three options:
WATCH: Pure IP's Diana Florea explains what to do if you require coverage in a country that's not available on Operator Connect