The 5 Microsoft Teams Contact Center options

 

The Contact Center and UC worlds are now merging - especially for the millions of organizations running Microsoft Teams. This convergence brings new opportunities … and tough choices.

Download this guide to discover your options.

Inside, you’ll uncover:

  • The five proven integration options between Microsoft Teams and Contact Center technology.

  • How to choose the right approach for 10 agents or 10,000.

  • Ways to maximize customer experience without disrupting your workflows.

  • See which features are natively available vs. delivered through partners.

  • Match each option to your business use cases and CX strategy.

This guide was written by Tom Arbuthnot, and produced in partnership with Empowering.Cloud.

 

 

Download the guide