Local Restrictions for Voice Service Coverage

Country	Notes
Anguilla	Tollfree: Mobile access is available from Lime only
Argentina	Geographic: Caller ID on international calls to Argentina numbers will be modified to a default Argentinian network provider number. We can only guarantee ports and new numbers in Buenos Aires, other areas will be on a case by case basis. Tollfree: Mobile accessibility can not be guaranteed.
Australia	Geographic: International inbound caller ID to Australia is not supported. In accordance with national compliance, outbound caller ID's with the following criteria will be blocked - CLI's with less than 7 digits or more that 15; Caller ID starting with 61 less than 10 digits in length; No caller ID at all; Caller IDs starting with 1800, 1300, 1900.
Austria	Geographic: We can only port the "main" number. Extensions of the main number can be configured by Pure IP and will be treated as additional numbers.
Belarus	Tollfree: Not reachable from international caller IDs. Fully reachable nationally.
Bolivia	Tollfree: International access not guaranteed.
Botswana	Tollfree: Numbers are only accessible from Botswana Telecom network. Limited to 20 concurrent calls per number per call.
Brazil	Geographic: These are the short codes that are reachable through Pure IP. 190: Military Police 191: Federal Highway Police 192: Ambulance 193: Firefighters 194: Federal Police Department 197: Civil Police 198: State Highway Patrol 199: Civil Defense 911: Emergency number that redirects to 190 Short codes in the format 103xx, 105x and 106xx are not reachable through Pure IP. These short codes are used to contact other telecommunication providers and pay tv companies (please note: they usually have alternate numbers which are not short codes that can be used via Pure IP if required) Tollfree: We can only support the following format - 0800-89X-XXXX, 0800-76X-XXXX and 0800-086-XXXX. Tollfree numbers are not accessible from public pay phones.
Brunei	Tollfree: Numbers can only be dialled from within country (Brunei can only be called within Brunei). No Mobile Access.
Bulgaria	Geographic: Partial porting is not supported, numbers must be ported in the full range provided by your current carrier. Tollfree: Numbers are only accessible from the following mobile networks - Vivacom & Globul Mobile.
Cambodia	Tollfree: Mobile Access only possible via Smart and Beeline. It is also reachable from "Hello" formally know as Hello Axiata which is the same as Smart Network.
Canada	Tollfree: numbers only work from US and Canada CLI, international CLI's (other than US/Canada) are not guaranteed.
Chile	Tollfree: Numbers are subject to disconnection if there is a long period of time with no usage.
China	Non Geographic: Numbers will be issued on special request, before ordering please request information on China restrictions. Local requirement to issue two numbers for North and South. Tollfree: mobile accessibility can not always be guaranteed.
Colombia	Tollfree: Mobile accessibility can not always be guaranteed.
Costa Rica	Tollfree: Mobile accessibility can not always be guaranteed.
Croatia	Geographic: Compatibility issues have been reported for international fax transmissions. T38 (fax) is not supported. Calling to Premium Rate numbers or outbound calling to the following short codes - 118, 11888, 18981, 144 & 177 is not permitted. Partial porting is not supported, numbers must be ported in the full range provided by your current carrier. Tollfree: Mobile accessibility can not always be guaranteed.
Cyprus	Geographic: Partial porting is not supported, numbers must be ported in the full range provided by your current carrier. Tollfree: Mobile accessibility can not always be guaranteed.
Czech Republic	Geographic: Partial porting is not supported, numbers must be ported in the full range provided by your current carrier. International Caller ID's will be masked with anonymous. We can only support local CLI's in national format. Tollfree: Mobile accessibility can not always be guaranteed. Tollfree numbers are subject to disconnection if there is a long period of time with no usage.
Denmark	Geographic: Partial porting is not supported, numbers must be ported in the full range provided by your current carrier.
Ecuador	Tollfree: No International reachability. Accessible only from Codetel/Claro Network.
El Salvador	Geographic: Mobile only works from Movistar mobile network and Telefonica fixed network. Not available from other mobile networks.
Estonia	Geographic: Compatibility issues have been reported for international fax transmissions. International reachability on National number type is not guaranteed from outside of Estonia. We do not support calling to Premium Rate numbers. Partial porting is not supported, numbers must be ported in the full range provided by your current carrier. Tollfree: Mobile accessibility can not always be guaranteed.
Finland	Geographic: Partial porting is not supported, numbers must be ported in the full range provided by your current carrier. Tollfree: Mobile accessibility can not always be guaranteed. Number are subject to disconnection if there is a long period of time with no usage.
France	Tollfree: Due to national regulations we can not provide Tollfree numbers to resellers. Any provided Tollfree numbers must be assigned directly to end user.
Georgia	Geographic: Fax services are not supported. Reachability issues have been reported when dialing (0)706 numbers from outside of Georgia.
Germany	Geographic: Partial porting is not supported, numbers must be ported in the full range provided by your current carrier. Tollfree: End user must request the ownership of the numbers directly from regulators.
Ghana	Tollfree: Accessible from Airtel’s network only (Both Fixed & Mobile)
Greece	Geographic: It may take up to 24 hours for all routing to be updated after number port completion.
Honduras	Tollfree: Numbers do not work from Claro.
Hong Kong	Geographic: Partial porting is not supported, numbers must be ported in the full range provided by your current carrier. International Caller ID's are not supported with Hong Kong numbers. CLI will not be presented on incoming international calls to your Hong Kong numbers. Tollfree: Mobile accessibility can not always be guaranteed.
Hungary	Geographic: Outbound calls with international Caller ID's are not supported. Tollfree: we can only port the following format - 06-800-XXXX. Mobile accessibility can not always be guaranteed.
Iceland	Tollfree: Mobile accessibility can not always be guaranteed.
Israel	Geographic: Reachability issues have been reported when dialing the numbers from Paltel and Jawwal (Palestinian Telco's). Tollfree: porting can not be guaranteed or may be difficult.
Italy	Geographic: Partial porting is not supported, numbers must be ported in the full range provided by your current carrier. Very strict restriction on port requests, we can not guarantee any amendments or cancellation will be accepted once port has been submitted.
Japan	Geographic: We can only provide numbers in the Tokyo area. Calls to emergency & special services are not supported. For call diverts, we cannot display the original calling party, the receiving party will see a default network number. Tollfree: We can only port numbers in the following format - 0066, 0033 & 00531. We can only allocate new numbers with the following format - 0066. We can only guarantee coverage from the following fixed line providers - KDDI, NTT Communications & Softbank Telco.
Kazakhstan	Tollfree: is not available from payphone and mobile networks
Kuwait	Tollfree: Mobile access is not guaranteed, but it should work from Zajil network. There is no CLI.
Latvia	Geographic: Numbers cannot be used for calling-card applications. Numbers are only reachable from within the EU. Tollfree: Porting cannot be guaranteed or may be difficult. Numbers are subject to disconnection if there is a long period of time with no usage.
Lithuania	Geographic: Compatibility issues have been reported for international fax transmissions. Tollfree: Porting cannot be guaranteed or may be difficult. Numbers are subject to disconnection if there is a long period of time with no usage.
Luxembourg	Geographic: Compatibility issues have been reported for international fax transmissions. Partial porting is not supported, numbers must be ported in the full range provided by your current carrier. When porting, the main number must be ported alongside the extensions. Tollfree: Porting cannot be guaranteed or may be difficult
Macedonia	Tollfree: No International reachability.
Malaysia	Tollfree: Porting cannot be guaranteed or may be difficult.
Martinique	Tollfree: No International reachability
Monaco	Tollfree: Mobile access not available. Dialing format is 800 9X XXX.
Namibia	Tollfree: Access is limited to calls only from Namibia Telecom phones.
Nepal	Tollfree: Only available from Nepal Telecom fixed and mobile. Dial Format 1-800-xxx-xxxx.
Nicaragua	Tollfree: Mobile access is only available from Enitel.
Norway	Geographic: Partial porting is not supported, numbers must be ported in the full range provided by your current carrier. Tollfree: Mobile accessibility can not always be guaranteed. Numbers may be disconnected if there are long periods of no usage.
Papua New Guinea	Tollfree: Mobile access is not available. There is access from Manus Island.
Paraguay	Tollfree: There is no access from mobile phones in Paraguay.
Peru	Tollfree: Mobile accessibility can not always be guaranteed. Numbers are subject to disconnection if there is a long period of time with no usage.
Philippines	Tollfree: Mobile access only available from PLDT, SUN and Smart, but is not guaranteed. Numbers may be disconnected if there are long periods of no usage.
Poland	Geographic: Partial porting is not supported, numbers must be ported in the full range provided by your current carrier. Tollfree: Mobile accessibility can not always be guaranteed. Numbers may be disconnected if thee are long period of no usage.
Portugal	Geographic: Partial porting is not supported, numbers must be ported in the full range provided by your current carrier.
Romania	Geographic: There may be some delays with activation of emergency services when allocating or porting numbers. We can not provide numbers to resellers.
Singapore	Geographic: Call forwarding to international numbers/toll frees is not allowed. Call forwards are only supported with Singapore numbers, but this is also not guaranteed. Tollfree: Mobile accessibility can not always be guaranteed.
Slovakia	Geographic: Partial porting is not supported, numbers must be ported in the full range provided by your current carrier. Tollfree: Mobile accessibility can not always be guaranteed. Numbers are subject to disconnection if there is a long period of time with no usage.
Slovenia	Geographic: T.38 (fax) is not supported. Emergency Calling cannot be enabled on non-geographic numbers. Currently we do not support calling to Premium Rate numbers. Partial porting is not supported, numbers must be ported in the full range provided by your current carrier. Tollfree: Mobile accessibility can not always be guaranteed.
South Africa	Geographic: It may take up to 24 hours for all routing to be updated after number port completion. Partial porting is not supported, numbers must be ported in the full range provided by your current carrier.
South Korea	Geographic: Partial porting is not supported, numbers must be ported in the full range provided by your current carrier. Non-Geographic: numbers are only available with the 827 prefix. Please note: South Korea regulations do not allow the original calling party to be displayed as the caller ID on forwarded calls. If your setup requires call forwarding, please be aware that the CLI presented on the receiving end will be the forwarding number.
Sweden	Geographic: Partial porting is not supported, numbers must be ported in the full range provided by your current carrier. Tollfree: We can only port domestic tollfree numbers, we can not port international tollfree numbers.
Switzerland	Tollfree: Before we can provide Tollfree numbers, end user must order the numbers directly from local regulator - BAKOM.
Tanzania	Tollfree: Accessible from Airtel’s network only. Airtel has only Mobile network in Tanzania. Only fixed is available. Mobile is not available.
Turkey	Geographic: We can only port or allocate numbers with Istanbul & Ankara area codes. Customized caller ID is not allowed. We can only allocate new numbers to business end users. Only the following emergency short codes are reachable - 110, 112, 122, 155, 156, 158, 177. Tollfree: Fixed network limitation - No access from Super Online / Mobile Limitations - mobile access only available from Turk Telecom & Turkcell.
Uganda	Tollfree: No International reachability.
United Arab Emirates	Tollfree: Very limited quantity of numbers, we can not guarantee that the local UAE providers will approve our request for new numbers so each order will be treated on a case by case basis. Limit of 10 tollfree numbers per customer.
United Kingdom	Geographic: Partial porting is not supported, numbers must be ported in the full range provided by your current carrier.
Uruguay	Tollfree: Mobile accessibility can not always be guaranteed.
Venezuela	Tollfree: Dial format: 0800-XXXX-XXX. Full national reachability, no international reachability. Mobile accessibility can not always be guaranteed.
Vietnam	Tollfree: To have best possible coverage in Vietnam three different numbers are required. One number that works only from the Viettel network fixed and mobile. A second number that works from the VNPT network and also allows access from Vinaphone mobile networks. A third number that works from Mobifone mobile networks. There is no access from Vietnamobile. Numbers are subject to disconnection if there is a long period of time with no usage.