Dynamics Call Connect

Add external calling to Microsoft Dynamics 365 Customer Service using Azure Communications Services and Pure IP. 


What is Dynamics Call Connect?

Microsoft Dynamics 365 Customer Service is an all-in-one customer service platform that combines a 360-degree view of the customer with artificial intelligence and omnichannel interaction capabilities. 

Dynamics Call Connect from Pure IP allows customers to acquire numbers and external connectivity to enable inbound and outbound calling within Microsoft Dynamics 365 Customer Service in a ‘bring your own carrier’ model via Microsoft Azure Direct Routing 

Our Dynamics Call Connect service can provide PSTN numbers for Dynamics 365 Contact Center supporting inbound and outbound calling for 50 countries from the cloud, plus inbound only in a further 137.

With our dedicated SBC as a service model, we can also connect existing PBXs, Contact Centers or other operator numbers into Microsoft Dynamics 365.  

Side view of manager and executives with headsets using computers in the office

Benefits of Dynamics Call Connect

Cloud Azure Direct Routing covering 47 countries 

Inbound and Outbound Numbers for 47 countries for Microsoft Dynamics Customer Service Voice Channel  

Connect any PBX or PSTN service to Dynamics via dedicated managed Session Border Controllers  

Interconnect your existing PBX or Contact Center into Microsoft Dynamics Customer Service  

24/7 Managed Service  

Both our cloud Azure Direct Routing and dedicated SBCs are covered by 24/7 technical-led global support  

Management portal and full reporting  

Beyond voice, our expert team are here to answer any Microsoft Teams question, from devices to apps to governance to collaboration  

How Dynamics Call Connect works

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“We are enabling you to embed telephony into your customer service process, providing you with an intuitive and truly unified ‘in-application’ experience for users and customers.”

Enterprise Solutions

Make and take calls, and manage your numbers from directly within Microsoft Dynamics 365 Customer Service, with Dynamics Call Connect. Available as an add-on for these solutions.