Add external calling to Microsoft Dynamics 365 Contact Center using Azure Communications Services and Pure IP.
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Dynamics Call Connect allows businesses to enhance their customer service by enabling seamless inbound and outbound calling within Microsoft Dynamics 365 Contact Center.
Utilizing a flexible ‘bring your own carrier’ model via Microsoft Azure Direct Routing, this service provides PSTN numbers for 50 countries and inbound-only numbers for an additional 137 countries, all from the cloud.
Our dedicated SBC as a service model allows for easy integration of existing PBXs, Contact Centers, or other operator numbers into Microsoft Dynamics 365 Contact Center, ensuring a comprehensive and efficient communication solution.
Cloud Azure Direct Routing covering 50 countries
Inbound and Outbound Numbers for 50 countries for Microsoft Dynamics 365 Customer Service Voice Channel
Connect any PBX or PSTN service to Dynamics via dedicated managed Session Border Controllers
Interconnect your existing PBX or Contact Center into Microsoft Dynamics 365 Contact Center
24/7 Managed Service
Both our cloud Azure Direct Routing and dedicated SBCs are covered by 24/7 technical-led global support
Management portal and full reporting
Beyond voice, our expert team are here to answer any Microsoft Teams question, from devices to apps to governance to collaboration
Make and take calls, and manage your numbers from directly within Microsoft Dynamics 365 Contact Center, with Dynamics Call Connect. Available as an add-on for these solutions.
