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Direct Routing for Microsoft Teams

Gain unmatched flexibility and control over your infrastructure with Pure IP's Direct Routing. Fully customizable and seamlessly integrated into your existing systems, all backed by our secure and reliable voice network for a robust, tailored communication solution.

Millions of users

Powering voice for millions daily

NPS of 88

Proud to have a customer service NPS of 88 - double the industry average

Over 80 countries

Actively supporting users in over 80 countries, more than any other provider

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How it works

Our Direct Routing solution securely connects you to the PSTN using Pure IP’s SIP trunks, creating a direct link to your Microsoft 365 environment. This allows seamless external calls through the familiar Teams interface - no physical hardware required. The entire back-end is powered by Pure IP, ensuring reliable global coverage in 137 countries with PSTN replacement in 50.

For businesses without in-house expertise, Pure IP offers Direct Routing as a Service, handling everything from deployment to ongoing management for a fully supported solution. 

Our process

We work with your team to assess your network, design the solution, and seamlessly migrate your voice services to Microsoft Teams. After deployment, we provide 24/7 monitoring and ongoing management, giving you control through our online portal to manage usage and services. 

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Benefits

Pure IP Direct Routing offers flexibility, seamless integration with voice applications, global coverage, and cost-effective pricing. It ensures reliable connections, reduces costs and provides advanced monitoring tools for optimal performance. 

Global coverage
Global coverage

Provides global reach and can be paired with managed SBC services, ensuring reliable voice services in the hardest to reach areas.

flexible
Agility & flexibility

Gives you more control over your communications stack, offering full configurability and making it easier to match the features of traditional phone systems.

unified integration
Integrations

Seamlessly integrate Teams with contact centers, legacy systems, third-party platforms, and analogue devices.

costs
Cost reductions

With external carriers offering usage-based pricing, Direct Routing can be up to 60% more cost-effective than fixed-price bundles.

billing
Analytics & billing

Gain access to advanced usage reports and monitoring tools, with region-specific invoicing and detailed breakdowns of voice services.

cloud based efficency
Resilience

Geo-redundant infrastructure, intelligent call routing, and failover options ensure consistent voice connectivity even in the event of outages or network disruptions.

What's included

We offer comprehensive global voice solutions with fully managed services and tools that allow you to efficiently control and monitor your communications.

Global coverage

Reliable voice services in 137 countries with PSTN replacement in 50.

Managed services

Proactive managed services from deployment to monitoring, backed by 24/7 support.

Self-service portal

Control your communication systems through a simple, intuitive platform with flexible billing and advanced analytics.

Hear from our customers

Trusted by millions daily for voice connectivity.

“I know that at any point I can pick up the phone and immediately get through to someone on Pure IP

[Pure IP’s work] was done extremely well, to a very high standard and the delivery was excellent. Now we have the cloud service we need operating perfectly.

IT Director 888 Holdings Inc.

888 holdings

Microsoft’s partner in voice,
20 years and counting

Pure IP has been at the forefront of Microsoft voice services for two decades. As a Solutions Partner for Modern Work (Enterprise) with an Advanced Specialism in Calling, we were among the first to join Operator Connect as an original launch partner. Our tailored voice solutions ensure smooth, reliable integration, maximizing the value of Microsoft Teams for our customers globally. 

Microsoft Solution Partner - Modern Work + Adv Calling Colour

FAQs

Speak to an expert

Are you ready to get started? 

Get in touch for practical advice from our voice experts. We’ll guide you through your options and shape a solution that fits your needs.

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