Managed voice connectivity for Dynamics 365 Contact Center

Pure IP bridges the gap between Dynamics 365 Contact Center and the global PSTN — via Operator Connect and Direct Routing, with end-to-end monitoring and 24/7 support built in.

Millions of users

Powering global voice and network services for millions daily

NPS of 88

Proud to have a customer service NPS of 88 - double the industry average

80+ countries

Actively delivering and supporting live deployments in 80+ countries

How it works

Dynamics 365 Contact Center brings together routing, agent experience, CRM integration, and AI, but it doesn't include a voice layer.

We add that voice capability through two Microsoft-approved options: Operator Connect with Teams Phone Extensibility and Direct Routing for complex or hybrid requirements. We design, deploy, and operate both models, so your architecture can evolve without changing providers.

Our process

From discovery through go-live, we apply a defined deployment framework built for Microsoft environments. The approach reduces operational risk and gives your team a clear path to production.

We assess your current environment, including number inventory, dial plans, call flows, and system dependencies, before configuration begins.
We provision connectivity, configure routing, and validate call flows into Microsoft’s infrastructure prior to launch.
Once live, your voice services are monitored continuously, with defined escalation paths and clear service ownership.
Every deployment is led by a senior voice engineer responsible for technical design, configuration, and service readiness.

A dedicated Project Manager oversees scope, timelines, dependencies, and coordination from initiation through post-launch support.

Benefits

Microsoft-aligned delivery with the speed and coverage enterprises require.

Microsoft optimized

Encrypted routing into Microsoft’s peering infrastructure supports stable call quality and predictable performance, without dependence on unmanaged public internet paths.

Faster, lower-risk deployment

Pre-validated configurations and a Microsoft-focused delivery framework reduce complexity and shorten time to service.

Global coverage

PSTN replacement in more than 50 countries, with extended voice services available across 137 locations, delivered and supported by a single provider.

What makes Pure IP different

The architecture is only part of the equation. Sustainable performance depends on who delivers and supports it.

Microsoft expertise & certification

Operator Connect for streamlined provisioning. Direct Routing for complex environments. We deliver and manage both, so you avoid changing providers as requirements evolve.

Proven customer satisfaction

The result of field-tested configurations, direct engineer access, and deployments measured in weeks, not months.

Support that stays with you

A direct line to the engineers behind your deployment, and a dedicated Project Manager who doesn't disappear at go-live.

Hear from our customers

Trusted by millions daily for voice connectivity.

“I know that at any point I can pick up the phone and immediately get through to someone on Pure IP

[Pure IP’s work] was done extremely well, to a very high standard and the delivery was excellent. Now we have the cloud service we need operating perfectly.

IT Director 888 Holdings Inc.