Your CCaaS platform came with a voice layer. It also came with a markup. Pure IP provides the voice connectivity behind every call — numbers, connectivity, billing — with no lock-in to your platform vendor.
Most CCaaS platforms handle the contact center intelligence — routing, IVR, queues, AI, analytics. But getting calls in and out is a different problem. We solve that: SIP trunking, number management, emergency calling, and PSTN connectivity, managed end to end.
Every deployment gets a dedicated Session Border Controller, configured specifically for your CCaaS platform. No on-premises hardware. No shared infrastructure. A clean, managed voice path between your contact center and the phone network, across 50+ countries.
Add voice to industry-leading contact center including Dynamics 365 and Webex Contact Center.
Tested deployment methodology for leading contact center platforms — refined across hundreds of enterprise rollouts to get you live faster.
Geo-redundant infrastructure across 12 data centers, enterprise-grade SLAs, and an NPS of 88 — twice the industry average.
Using a flexible ‘bring your own carrier’ model via Microsoft Azure Direct Routing, we provide PSTN numbers for 50+ countries and inbound numbers in 137, all supported by our secure cloud network.
Using our secure global voice network, we provide flexible PSTN connectivity to support both inbound and outbound calls.
Trusted by millions daily for voice connectivity.
[Pure IP’s work] was done extremely well, to a very high standard and the delivery was excellent. Now we have the cloud service we need operating perfectly.
IT Director, 888 Holdings
Get in touch for practical advice from our voice experts. We’ll guide you through your options and shape a solution that fits your needs.
