Microsoft Teams for Contact Center: Native vs Certified Providers

As customer expectations evolve, businesses need innovative ways to update their Contact Centers to provide more personalized and convenient interactions across various channels. In this Coffee Club Live webinar Tom Arbuthnot and Alistair Pidd discussed how Microsoft Teams can enhance customer support and engagement in Contact Centers.

They covered:

  • The latest on Microsoft Dynamics 365 Contact Center, a Copilot-first solution using AI to modernize customer service
  • How native Microsoft Teams features that enable effective communication and exceptional customer service, including the Queues App
  • How to integrate Microsoft Teams with your third-party Contact Center
  • The benefits of certified Contact Center solutions

For more details on Pure IP's solution for Microsoft Contact Center, please visit