Our guides take a deep dive into the crucial topics and solutions businesses need to know about before they move their phone system to the cloud.
Microsoft Teams Calling
Microsoft Teams has become a mainstay for collaborating in the hybrid workplace. And many businesses are now maximizing the capabilities of the platform by using it as their cloud phone system. In this guide, we cover everything you need to know about Microsoft Teams Calling, from licensing and PSTN connectivity through to how to connect analog devices and Contact Center.
SIP Trunking is the technology that underpins cloud-based telephony, making it possible for businesses to make and receive calls over the Internet. And with the traditional phone system or the PSTN soon moving entirely online, SIP Trunking is now essential. This guide sheds light on the benefits of SIP Trunking, how it works, and how you can get started with it.
One platform that is picking up pace in the market of digital collaboration tools is Cisco’s Webex solution and cloud phone offering, Webex Calling. This guide covers the benefits of the platform and how it works. It also explains the three options for connecting Webex Calling to the PSTN with Cisco Calling Plans, Cloud Connect and Local Gateway.
Operator Connect is the fastest-growing method to enable third-party calling to users of Microsoft Teams Phone. This means you can make and receive external phone calls (i.e. to outside parties like a landline) from your Teams client. This can be on from your desktop, mobile app, or tablet.
Microsoft 365 Copilot is an in-app assistance tool that lets you use generative AI with all sorts of tasks. From catching up on meeting content when you arrive late to creating a beautifully formatted PowerPoint presentation from the meeting notes of the meeting you were just late to, there’s a wealth of functionality at your disposal.
If you’re thinking about migrating to Microsoft Teams Phone, you’re about to be in the company of 80 million other users who are using the service. With 20 million even opting for a full migration, including PSTN breakout, that’s quite the validation that it’s a viable service. This guide looks at three key areas: the why, the how, and the maybes.
