Contact Center Connect

Giving Contact Centers a voice 

Add voice to an array of Contact Center applications with Pure IP’s tried and tested Contact Center Connect. 

 

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What is Contact Center Connect?


Contact Centers are commonplace in many businesses, facilitating a host of different customer and external facing services. Despite the swing towards supporting multiple new channels of communication such as chat, social, email and more, voice still plays a prominent role in the mix both for inbound and outbound operations. 

Contact Center Connect from Pure IP provides a pre-configured* and proven connection to a host of industry leading Contact Center platforms enabling external calling using our secure and resilient global voice network. 

With pre-configured connections already in place, it means much of the hard work is done for you, reducing complexity and fast-tracking the process to enabling external calling for your Contact Center. And with customers around the world, you can trust in Pure IP to get you connected. 

*NB. Some Contact Center platforms may require dedicated connections 

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Benefits of Call Center Connect


Speed

Pre-configured multi-tenant trunk reduces complexity and speeds up the provisioning process. 

Proven

Comfort and assurance of dealing with a proven solution. 

Secure & Resilient

Utilises Pure IP’s secure and resilient cloud-based global voice network, ensuring reliability.

Choice

Integration with a variety of industry leading Contact Center platforms.  

Integration

With other communications platforms including Microsoft Teams. 

Connectivity

Deployed using the public internet, with a variety of industry recognized encrypted protocols.

 

A Choice of Platforms


Connection to a host of industry leading contact centers.

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Enterprise Solutions and Additional Services