Solgari Contact Center for Microsoft Teams

Transform Microsoft Teams into a complete customer engagement platform, without layering on new tools.

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One view. All channels

Voice, chat, SMS, and more in Teams.

AI for every interaction

Capture, summarize and store all calls and messages.

Compliance built-in

Full compliance with Microsoft and global standards.

How it works

Solgari brings voice, SMS, WhatsApp, web chat, email, and social channels into the familiar Microsoft Teams interface. Go live fast with a straightforward setup.

Download Solgari from the Teams App Store or Azure Marketplace.
Set up the channels you need - Voice, chat, WhatsApp, SMS, email.
Connect your CRM - Dynamics 365, Salesforce, HubSpot, or ServiceNow.
Start managing customer conversations from inside Teams.

Native integration with Microsoft Teams

Solgari is built on Microsoft’s Extend model and works natively inside the familiar Teams interface.

No overlays, no pop-outs, and no plugins required.

Solgari Hub & Analytics

Solgari Hub gives supervisors a real-time view of agent activity, queues, and conversation history within Microsoft Teams.

Built-in analytics highlight key metrics and AI-generated insights, with structured data ready for export to your business intelligence tools.

Solgari Copilot

Solgari Copilot brings real-time transcription, translation, and sentiment analysis into Microsoft Teams.

It turns calls and messages into structured data, supporting agents in the moment and feeding insights into your CRM and reporting tools.

Integrations

Solgari integrates with Microsoft Teams, Salesforce, HubSpot, and ServiceNow, embedding voice, messaging, and AI tools directly into each platform.

Conversations and transcripts are logged automatically to the right CRM records for full visibility and seamless follow-up.

Solgari native integration with Microsoft Teams

Benefits

Solgari helps modernize customer interactions using Microsoft tools and AI, without the need for costly integrations.

True omnichannel in Teams

Voice, SMS, WhatsApp, web chat, email, and social — all conversations handled directly and securely from Teams.

CRM updates without manual input

Transcriptions, chat logs, and summaries write straight to Dynamics 365, Salesforce, or HubSpot.

Smarter AI support in real time

Automatic translation and sentiment detection help your team respond with context.

Enterprise-grade compliance

Built on Microsoft’s security stack. PCI-DSS, SOC 2, ISO 27001, HIPAA, and GDPR aligned.

Fully live and operational in hours

Download from the Teams App Store, configure your channels, and start engaging in no time.

Streamlined agent experience in Teams

One interface, zero toggling. Agents work entirely within Teams or CRM. No tab switching, pop-outs, or duplicate tools.

Smart compliance built-in

Solgari delivers built-in compliance and control as an 'Extend' model for Microsoft contact centers - that means no extra complexity and no extra tools.

Microsoft grade security

Solgari runs natively on Microsoft Azure and Microsoft 365, inheriting enterprise-grade compliance standards like ISO, SOC, GDPR, HIPAA, and PCI DSS without extra infrastructure.

Data residency control

Choose where your data is hosted to meet local laws and regulatory requirements, with hosting available across multiple global Azure regions.

Integrated voice and chat compliance

Securely capture and store voice and chat interactions with features like role-based access, consent-aware recording, audit trails in Microsoft 365, and PCI-certified voice payments.

FAQs

Microsoft Teams is for internal collaboration. Solgari adds the missing external layer: voice, WhatsApp, SMS, email, chat, all embedded natively inside Teams. No UI switching, no third-party apps, and all interactions logged automatically to Dynamics 365, Salesforce, or HubSpot.
Most CCaaS platforms sit outside Teams and require toggling between systems. Solgari lives inside Teams, eliminating dual licensing and UI sprawl. It’s Microsoft-native, faster to deploy, and includes compliance and AI by default.
Yes. Solgari is hosted entirely in Azure, inherits Microsoft’s compliance posture (GDPR, HIPAA, SOC 2, ISO 27001), and allows regional data residency. All voice/chat is encrypted, logged in Microsoft 365, and governed by Microsoft Compliance Centre tools.
Solgari uses Azure OpenAI to deliver:
- Real-time transcription
- Sentiment analysis
- Live multilingual translation
- Conversation summarisation
- AI-powered chatbot and agent assist
All embedded natively in Microsoft Teams. No separate AI stack needed.
No. Solgari is one of several options we offer. Pure IP provides a range of contact center voice solutions designed to integrate with your chosen platform — whether you're using Microsoft Teams, Zoom, Webex, or a specialist CCaaS provider. We align the enterprise voice layer to fit your architecture, from super trunks and SIP integration to global PSTN coverage and number management.

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Solgari Contact Center for Microsoft Teams

One view. All channels

AI for every interaction

Compliance built-in

How it works