Does Operator Connect spell the end for Direct Routing?



Operator Connect is one of the newest options in the suite of solutions from Microsoft to facilitate external calling from Microsoft Teams. It was a welcome inclusion, seamlessly merging the strengths of Calling Plans and Direct Routing. And its growing adoption by our customers is a testament to its effectiveness as the preferred choice for PSTN connectivity. 

In the majority of use cases, Operator Connect emerges as the optimal solution but does that mean it replaces Direct Routing?

In this video, we explain.