Microsoft Teams for Contact Center: Native vs Certified Providers

Date: Wednesday June 12th 2024
Time: 11am ET/4pm GMT

 

As customer expectations change, demanding more personalized and convenient interactions across different channels, businesses are looking for innovative ways to update their Contact Centers. By using Microsoft Teams for both internal collaboration and customer service, companies can improve the overall Contact Center experience.

During this webinar, we'll look at how Microsoft Teams can be used for Contact Center to enhance customer support and engagement. Our speakers will discuss:

  • The features available natively in Microsoft Teams to foster effective communication among agents and provide exceptional customer service, including the upcoming Queues app.
  • How to integrate Microsoft Teams with your contact center. From CRM platforms to ticketing systems, discover how integration can streamline operations, enhance efficiency, and ensure a cohesive customer experience.
  • The benefits of certified Contact Center solutions
  • From intelligent chatbots to sentiment analysis tools, discover how AI tools can improve customer interactions, providing swift and personalized resolutions.

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Our speakers

Tom Arbuthnot, Solutions Director, Pure IP

Tom Arbuthnot cropped v2Tom Arbuthnot is the Co-Founder of Empowering.Cloud and Solutions Director at Pure IP. A Microsoft MVP and Microsoft Certified Master, Tom stays up to date with industry news and developments and has the opportunity to share information and opinions on TomTalks.blog, the UCToday.com Microsoft Podcast and his TomTalks.email list. He regularly speaks at events around the world. He is highly engaged with the Microsoft community in person and online.

 

Alistair Pidd, Professional Services Director, Pure IP

Alistair Pidd
Alistair Pidd is the Professional Services Director at Pure IP where he leads the Cloud Enablement, Onsite SBC and Project Management teams responsible for deploying our customer enterprise voice solutions. Alistair has over 20 years experience in Voice and Networking, as well as holding multiple Microsoft Expert Certification levels.