Microsoft Operator Connect

Add fully compliant PSTN Calling to your Microsoft Teams directly from your Teams Admin Centre using Pure IP’s secure, resilient and fully managed global voice service.

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How Operator Connect can help your business

Quick and seamless

Effortlessly enable calling in Teams using Pure IP’s voice services quickly and seamlessly.

Simplified provisioning and management 

Establish the connection, provision users, and assign phone numbers directly from the Teams Admin Center

Save on infrastructure purchase and management

Manage call controls in the cloud with Microsoft's Phone System, eliminating the need to purchase and maintain your own equipment

Feel confident with enterprise-grade reliability 

Direct peering through Microsoft Azure Peering Service (MAPS) creates a 1:1 trusted network connection that enhances resilience

The assurance and power of combined support

Enjoy the benefits of back-to-back technical-led support from the combined resources of Pure IP and Microsoft.


Operator Connect vs Direct Routing & Calling Plans

How does Operator Connect compare to the other options that are available for adding external PSTN calling to Microsoft Teams? Get a detailed breakdown of the benefits of each option and find out which one is right for your organization in our free guide!

Download the guide

Want to order Operator Connect Services?

Existing Operator Connect Customers

If you are already using Operator Connect services with Pure IP, click below for our secure online order form. Please have your login information to hand.

Add to Existing Services


Not yet using Operator Connect?

If you are not yet using Operator Connect, or are new to Pure IP, click below to start your Operator Connect journey. 

Get Started


Global coverage

Pure IP can provide fully compliant PSTN replacement services in the following countries.

Czech Republic

Hong Kong
New Zealand

Puerto Rico
South Africa
United Kingdom
United States

To connect Teams to countries not listed above, Pure IP offers additional voice services, including a fully managed SBC service.

*Service restrictions may apply in some countries due to local availability.  NB. We support billing in the following currencies: US Dollars, British Pound, Euro, Australian Dollars, New Zealand Dollars, Singapore Dollars, Canadian Dollars.

Services are supplied on the basis of using one of the following billing and collection countries (ie. we will only bill and collect in these countries): AustraliaCanadaEuropean countries (using Euro)New ZealandSouth AfricaUnited Kingdom and United States. For example: Services can be purchased and deployed for Norway, but the billing will need to be made in one of the above countries and currency. 

Pure IP Geographic Coverage

What you get from Pure IP

As a Microsoft Gold Partner, we have been designing and deploying voice solutions for Microsoft's Unified Communications products since 2010, connecting the old with the new, integrating systems and applications, to provide businesses with a consolidated and connected communications service. By selecting Pure IP on Operator Connect you will enjoy the following:

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Global Coverage

Coverage in 137 countries with full PSTN replacement in 44
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Secure & Resillient

Our network infrastructure has built-in geo redundancy and carrier grade reliability
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Seamless Integration

Platform neutral solution for easy consolidation of services
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24/7 Global Support

Proactive monitoring and in-house technical support around the clock
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Technical-led Relations

Reach our experienced engineers first time, every time


Speed of Delivery

Your services provisioned in as little as 48 hours

Transparent Pricing

Only pay for what you use

Insight & Control

Take control of your telephony through our customer portal

Additional Teams Services

Need something extra? Whether it is connecting hard-to-reach countries or integrating applications and legacy infrastructure, Pure IP can support you at every stage of your journey.



Teams Voice Services

A range of services to help you connect applications, devices, and hard-to-reach locations into a consolidated solution.

Cloud Enablement

Mix and match managed services designed to simplify and fast-track your planning, configuration, deployment, and migration to Microsoft Teams telephony.

Want to get started?

If you would like to get started with an order, or have a question about Pure IP and Operator Connect, please complete the form and a member of our team will be in touch with you shortly to discuss your requirements. 


Learn more about our solutions

Teams Cloud Enablement Services

A series of services to support and fast-track your migration of telephony services to Microsoft Teams.

Additional Teams Voice Services

A range of services to help you connect applications, devices and hard-to-reach locations into a consolidated solution.

Build Your Own Solution

Select the services and regions you are interested in to build your own enterprise voice solution with Pure IP