The challenge: Highly fragmented voice communications infrastructure
This global agriculture company with 40,000 employees in more than 50 countries has, through years of organic and M&A growth, created a highly fragmented voice communications infrastructure with a wide range of disparate systems. This made for different communications experiences for employees, depending on which platform they are using, and created data silos. With so many different suppliers, it also made invoicing and support much more difficult to manage. It’s typically expensive to integrate multiple voice systems into core applications and workflows, and for one help desk to support the different solutions.
The large organization’s goal was to consolidate their voice phone system into one unified platform globally. Since the company already used Microsoft Teams for meetings, it made sense to build on that for their phone system with Microsoft Teams Operator Connect, which is a fully featured business phone and collaboration system within Teams. The strategy was to split the project into phases. The first phase targets North America, which accounts for nearly half of their worldwide user base, and will serve as a benchmark for subsequent rollouts in other regions globally.
The solution: Flexible geographic and technology coverage
There were two main factors that made Pure IP the obvious choice to provide a unified global enterprise cloud voice solution. First is our global footprint, which enables the client to consolidate to a single provider in as many countries as possible.
Second is our vendor-agnostic approach of Unified Integrations. This means we can service all of the client’s technical systems—including their contact center, which is a critical function—through the transition phases, ensuring they all talk to each other.
And, they can always pivot in the future if needed. The Pure IP Operator Connect SIP Trunking solution is based on concurrent call paths not users, which provides a more cost-effective implementation. The company is starting with 2,750 calls paths and 10,000 direct inward dial (DID) numbers with the flexibility to grow as needed—and this is expected to triple over a two-year period as the system rolls out to all of their office locations worldwide.
The result: Smart, business-aligned planning and execution
Part of what drives Pure IP’s vendor-agnosticism is our client-centric approach. We started with this company’s desired time frame, then worked back to build a plan that aligns with their target dates. And we created a ramp pricing plan that delivers up-front volume cost advantages while offering the flexibility to maintain their own rollout pace. The solution allows the client to significantly reduce the number of carriers it has to manage, which streamlines their telecom spend and significantly simplifies billing and support. And they are able to normalize the end-user experience to provide a seamless experience for employees across the globe.
