TT Deployment-mobile

Teams Phone Support Plus

Add an extra layer of support to your Microsoft Teams Phone environment. Delivered by specialists who understand the platform inside out, this dedicated service keeps your environment stable, up to date, and performing at its best.

Download datasheet
AdobeStock_1493580826_small

Teams Phone Support Plus enhances your telephony environment with dedicated expertise and ongoing support. It is designed for IT teams that want reliable performance without the burden of managing every change or escalation.

We handle day-to-day configuration, incident response, and optimization through a structured process with responsive troubleshooting. You get fewer interruptions and an environment that evolves with your business.

What you get

A proactive support service built to maintain and improve your Microsoft Teams Phone environment. Works in conjunction with Pure IP’s Operator Connect, Direct Routing, and SBC Managed Services to ensure continuous performance.

Management & configuration


We handle Teams Voice settings, policies, and routing to keep everything consistent and aligned with best practices.

  • Moves, adds, and changes for users.

  • Direct Routing and Operator Connect setup.

  • Call queues, auto attendants, and dialing policies.

  • Caller ID, dial plans, and location-based routing.

  • Dynamic E911 and emergency policy management.

Incident response & optimization


We take ownership of resolving issues, engaging Microsoft when required, and continuously improving performance.

  • Fault diagnosis and escalation management.

  • Root cause analysis and performance reporting.

  • Regular service reviews and configuration updates.

  • Development planning for new Teams features.

Expert support & continuity


Our Teams-certified engineers act as an extension of your IT team, keeping your voice environment stable and ready for change.

  • Guidance on Teams Voice governance and best practices.

  • Ongoing alignment with Microsoft feature releases.

Our approach

We take a structured, strategic approach to supporting Teams Voice environments — one that balances day-to-day management with long-term development. 

AdobeStock_1736029978

Benefits

Working as an extension of your IT team, we maintain, support, and evolve your Microsoft Teams Phone environment so it runs smoothly and stays aligned with business needs.

list
Faster resolution

When issues occur, our specialists act quickly — coordinating directly with Microsoft to restore service.

rocket
Ongoing development

We keep your Teams Phone environment current with ongoing reviews.

scalable
Reliable performance

Policies, routing, and call flows are maintained and tuned for consistent quality and uptime.

Expertise
Reduced workload

We handle daily operations and issues, letting your IT team focus on what matters most.

Speak to an expert

Are you ready to get started? 

Get in touch for practical advice from our voice experts. We’ll guide you through your options and shape a solution that fits your needs.

Frame 481