The challenge: Microsoft Teams Voice migration with a hard deadline
Like many companies with a long history of acquisitions, this global consumer health and hygiene consumer product company had a lot of legacy voice systems. Their long-term plan was to migrate its global user base of 40,000 employees in 63 countries to Microsoft Teams Voice, but they had an immediate deadline in the US to get the move done as the contract with their current national voice provider was coming up. They didn’t want to renew, which would also require them to renew support for their telecommunications infrastructure, and they’d already served notice of termination. The clock was ticking.
The company needed the replacement solution to replicate their existing phone capabilities, which included fax as well as analog infrastructure such as doorbells and alarms. And while the initial phase would focus on the US—around 6,000 users in a half dozen locations—the solution would eventually need to roll out across the globe.
The solution: Unparalleled agility and capabilities
The fast-approaching deadline combined with the sophisticated requirements and multi-site deployment created a distinct set of conditions that narrowed the field of potential providers. The big national carriers were too slow- moving to be able meet the critical and hurried deadline. Smaller providers have the agility, but couldn’t meet the scope of the phase-one brief, let alone the long-term global strategy. Only Pure IP could deliver the solution that the company needed in the time frame that was demanded—and then support the subsequent global expansion.
Our Microsoft Teams Operator Connect, along with faxing with managed ATAs as well as Managed SBC Services for the analog infrastructure, delivered all of the voice capabilities they needed. Cloud enablement services offered support for the provisioning and configuration of the Teams tenant. And Pure IP also provides Teams Voice end-user support services.
The result: On-time execution delivering cost savings
Pure IP successfully migrated all phase-one users onto the Teams platform on time, in about four months, and the legacy on-premises equipment has been eliminated. The global rollout is ongoing, with target completion dates strategically planned based on various contract dates with all of the remaining carriers. The significant cost savings the company has already seen in the US will build as the migration efforts continue around the world.
