Webex Go explained: Compliance, coverage, and control on mobile

Summary:

Webex Go brings Webex Calling to the mobile network, letting employees use their native dialer with a business identity. IT teams manage compliance and policies centrally, making BYOD secure and reducing mobile costs. This guide explains how Webex Go works, where it’s available, and how enterprises can deploy it at scale.

Enterprise telephony has always had a gap. Desk phones and UC apps sit neatly under IT control. Mobile voice never did. Employees made calls outside official systems. Compliance recording stopped at the office door. BYOD blurred the line between personal and professional.

Workarounds came and went. Second mobiles for regulated staff. Softphone apps that few liked using. Policy exceptions that multiplied over time. It was expensive and it was flawed. The problem is growing. 57% of workers now need communications on the move, with nearly a third fully mobile. Mobile is central to how employees work.

Webex Go closes that gap. It brings Webex Calling to the mobile network itself. One number. One dialer. One policy framework, extended to the device people already use most.

What does Webex Go do?

Webex Go extends an employee’s Webex Calling number onto their mobile SIM or eSIM. That means every business call — inbound or outbound — is handled through the phone’s native dialer but carries the employee’s enterprise identity. When someone dials their work number, it rings the mobile directly. When the employee calls out, the recipient sees the business number, not a personal one.

Behind the scenes, IT retains full control. Numbers, policies, security, and compliance are all managed centrally through Webex Control Hub. Call recording, reporting, and encryption apply in exactly the same way as they would on a desk phone or Webex client.

For users, nothing changes in behaviour — they just use their phone as normal. For IT, the once “invisible” world of mobile voice is pulled inside the enterprise environment, with the same visibility, compliance, and governance as the rest of the UCaaS estate.

Why enterprises are taking notice

Enterprises are paying attention to Webex Go because it closes the last unmanaged gap in their telephony strategy — mobile voice — by bringing compliance, control, and consistency to the device employees rely on most.

• Compliance that travels: Financial services, healthcare, and legal teams can enforce recording, encryption, and reporting for mobile calls, the same as they do for desk phones. This reduces regulatory risk and keeps customer conversations auditable on any device.
• BYOD without risk: Frontline workers are open to BYOD when privacy is protected. Many would allow a business eSIM on a personal phone if personal use stays private. Webex Go delivers that separation. IT gets control of the business line. Employees keep personal activity private.
• Lower costs, simpler estate: Instead of issuing corporate mobiles, extend existing business numbers to personal devices. 76% of organizations have already invested in mobility for hybrid work, and most expect to invest more in the next two years. Webex Go aligns those investments with your cloud telephony strategy instead of creating another silo.
• User experience that sticks: No extra app. No second phone. Employees use the dialer they already know. Simplicity improves adoption and reduces shadow IT.

Related content: The Ultimate Guide to Webex Calling >>

Comparison: Webex Go vs. Alternatives

Use cases for Webex Go

The value of Webex Go becomes clearer when you look at how different industries apply it — from regulated sectors that need every call recorded, to frontline teams that need mobility without exposing personal numbers.

Regulated industries

A global investment bank must record every client interaction. With Webex Go, calls from traders’ personal mobiles are captured in the same compliance system as office phones. This closes a long-standing gap without forcing employees to carry two devices.

Healthcare

Frontline staff need to stay reachable on the move but cannot share personal numbers with patients. With Webex Go, a nurse answers calls on a personal phone, but the hospital number displays on outbound calls. Patients see a consistent identity. Staff privacy is protected.

Professional Services

Consultants travel across regions. With Webex Go, the business line follows them. Clients always see the firm’s number. Calls are logged and billed centrally. Expense management is simpler and client trust is maintained.

Hybrid enterprises

IT teams managing distributed workforces struggle with mobile device sprawl. Webex Go extends one business number to desk phones, Webex apps, and mobiles, all managed in Control Hub. That consistency reduces complexity and improves reporting.

BYOD programs

Many organizations allow personal devices for work but lack a clean separation. When privacy is guaranteed, frontline workers are willing to add a business eSIM. Webex Go enforces separation, so BYOD scales without compliance risk.

Availability and coverage

Webex Go is currently available in the United States, United Kingdom, and France, with expansion across Europe and the Americas planned. Global enterprises should confirm coverage country by country during planning.

Pure IP extends reach with PSTN coverage in 50 countries. That lets organizations consolidate fixed and mobile telephony under one provider and design a single global approach instead of patchwork solutions.

Getting started with Webex Go

Rolling out Webex Go is designed to be straightforward for IT teams. Instead of weeks of provisioning and device distribution, a compliant mobile line can be activated in a matter of hours. Everything is managed through Webex Control Hub, ensuring that mobile numbers are governed in the same way as desk phones and apps.

Deployment steps:

• Assign a license – Allocate a Webex Calling Professional license to the user.

• Choose your provider – Subscribe to a plan with a certified Webex Go provider such as Pure IP.

• Add the number – Enter the mobile number in Webex Control Hub to connect it to the enterprise environment.

• Provision the device – Deliver a QR code to the employee to activate the eSIM on their personal or corporate mobile.

• Verify compliance – Calls are now routed through the enterprise voice system with recording, encryption, and policies applied automatically.

Pure IP is a certified Webex Go provider. Mobile Connect for Webex Go, powered by Tango Networks, extends Pure IP PSTN numbers securely to mobile devices with compliance and control built in.

Benefits include:

• Extend existing business numbers to mobile devices
• Keep mid-call features such as transfer, hold, and conference on mobile
• Support BYOD without exposing personal usage to IT
• Manage everything in Webex Control Hub for consistency across devices
• Scale globally with PSTN coverage in 50 countries

Speak to our team for more information about Mobile Connect for Webex Go.