Customer profile
A leading aerospace organization with over 9,000 users based in 14 countries wanted to migrate their telephony to the cloud using Microsoft Teams. However, the organization was in the midst of two significant changes: they were splitting their business into separate subsidiaries, and they had recently outsourced most of their IT management to a third party, which had reduced the level of resources available to this cloud migration project.
The Situation
With much of the information about their existing communications infrastructure no longer at the business, they needed a solution that could extract that data to understand what they had, define their requirements, and then use those requirements to design a solution.
From a technical standpoint, each of their international sites had its own on-premises PBX, with no centralized visibility over users, configuration, or devices. This meant that, as well as the time spent compiling and analyzing the data for each individual system, time would be spent tracking down the correct contacts at each site, training them on extracting the data, and overcoming language barriers, so delays would be inevitable. In addition, many of the customer’s sites were manufacturing plants with a variety of legacy devices that needed to be catalogued so they could make a decision about which ones needed to be connected to the cloud environment.
How did ReVeal help?
ReVeal immediately alleviated the burden on the customer to find and compile the data by themselves, and unblocked the next phases of their migration project.
Prior to using ReVeal, the customer had spent over 5 months collating data manually site-by-site, and they couldn’t proceed to the next phase of their cloud migration until they were done. The boost in efficiency they enjoyed from ReVeal meant they were ready to progress to the next phase of their cloud migration project within weeks.
Using the automated tool, the customer was able to reduce the time spent gathering and analyzing the data by over 80%. Once the data was extracted, detailed reports were generated within hours – by comparison, a report for a single site would take a voice engineer 5 working days on average.
