The challenge: Unsatisfactory voice services
An IT consulting company had two providers delivering voice services: one in the US and the other for the rest of the world. Managing multiple providers always comes with extra contracting, billing, and support efforts, but they were having additional issues and frustrations, particularly with the US provider. Their costs were highly variable from month to month, but with complex billing—they received separate invoices for different services with little transparency—it was difficult for accounts payable to reconcile monthly expenses with budget projections. They believed that that there was potential to lower their overall cost structure.
In addition to consolidating providers, which would require a partner with a global footprint, and reducing costs, the company had several additional key requirements. As a large Cisco VAR, they use Cisco Webex across their own company, but they have lab and demo environments that also use Microsoft Teams, so they needed a multi-platform provider and solution that would support both without compromise.
The solution: Seamless multi-platform voice
Pure IP’s Unified Integrations, supporting both Cisco Webex and Microsoft Teams as well as encryption for traditional SIP services for hybrid and transitional environments, was an attractive option. As an IT-focused business, the company has significant in-house expertise. They understood the complexity of the solution and were highly impressed when the proof-of-concept environment was spun up within 48 hours and traffic was passing between multiple platforms—it all worked exactly as expected with no hiccups or gotchas.
And there was another factor that made the Pure IP solution stand out. There is a Teams Operator Connect limitation where with most providers you can’t outpulse the same phone number from multiple platforms. In other words, you can’t use the same caller ID number for outgoing calls from both Teams and Webex environments. But because Pure IP owns and operates our own infrastructure, we can enable that outpulsing on both platforms.
Pure IP also provided full PSTN Replacement and 800 US DIDs—including the ability to preserve metadata with originating caller ID when transferring between systems—as well as US and international toll-free numbers.
The result: 50% cost savings
Pure IP reduced the company’s spend by 50%. With a calling bundle, costs are now consistent and predictable from month to month. Because the company can easily see usage details, any variability, primarily from their toll-free numbers, is easily understood. Consolidating down to one provider with one invoice and one point of contact for support reduced management overhead.
