MADE FOR FINANCIAL SERVICES

Your customers expect access. Your regulators expect proof

Pure IP keeps voice and network running across every desk, branch, and office you operate: resilient, recordable, and consolidated under one managed global estate.

Talk to an expert

Trusted by global financial institutions

Behind the world's most heavily regulated communication estates

01 · AVAILABILITY

A dropped call is a continuity event

When voice goes down, customers, trades, and claims go with it. Now the regulator wants to know why.

Trading desks, contact centers, advisor lines, and branches all depending on the same voice path.
Outages measured in regulator letters and customer compensation, not just lost minutes.
Operational resilience rules holding the firm accountable for third-party voice failure.
Availability targets the business signed up to, with no way to prove they are met.

02 · REGULATED CONVERSATIONS

Every regulated call has to be provable

Recording, retention, and supervision aren't optional. The infrastructure underneath them often is an afterthought.

Recording and retention obligations spanning offices, mobiles, contact centers, and hybrid workers.
Off-channel enforcement turning a missing record into a multimillion-dollar penalty.
Compliance recording bolted onto a voice estate nobody designed for it.
Supervision and audit expectations that vary by country across the same firm.

03 · ESTATE COMPLEXITY

More entities, more carriers, less control

Deals you closed. Carriers you inherited. Either way, the voice estate keeps multiplying.

Each acquisition adds another PBX, another platform, another set of carrier contracts.
Local number ranges, regional carriers, and support paths inherited from merged-in businesses.
Country-by-country regulations preventing one global carrier across the estate.
Integration work outlasting the deals that created it, with too little visibility.

04 · LEGACY LINES

Copper still runs critical services

Branch phones, dealerboards, alarms, elevator lines, and fax on estates the carrier is switching off.

Dealerboards, turrets, and branch handsets tied into a PBX marked for retirement.
Fax still in production for regulated documents, confirmations, and compliance archives.
Alarms, elevator phones, and door entry sharing the same analog estate as the phones.
PSTN switch-off arriving before the firm has a plan for what still depends on it.

What's at stake

Four numbers behind every financial services voice and network conversation.

$9.3M
Per hour

Peak-trading downtime cost for a large financial institution, the highest hourly figure of any sector.
ITIC, 2024

$152M
Per year

Average annual cost of downtime to a financial services firm, one of the highest across all industries.
Oxford Economics, 2024

$390M+
in one action

Combined penalties against 26 firms for electronic communications recordkeeping failures, in a single 2024 sweep.
U.S. SEC, 2024

803
Hours

Unplanned outages logged across nine major banks in two years, spanning 158 separate incidents.
UK Treasury Committee, 2025

ONE GLOBAL VOICE AND NETWORK ESTATE

Teams, Webex, and Zoom across up to 137 countries. One provider, one estate for every office, branch, and acquisition.

RECORDABLE, RESILIENT VOICE

Voice built for recording, retention, and availability, so regulated conversations stay compliant and customer-facing lines stay up.

LEGACY CONTINUITY

Dealerboards, branch phones, fax, and alarms stay live while you migrate. Each line moves when the firm is ready.

SPEND GOVERNANCE

A clean inventory of every voice and circuit contract across acquired entities. Recoverable spend flagged before the invoice clears.

Pure IP owns and runs its global voice network from 12 points of presence across North America, EMEA, and APAC. Acquired entities consolidated onto one estate as deals close, with number porting and management handled centrally across countries.

12 global points of presence across North America, EMEA, and APAC
PSTN replacement in 50+ countries, flexible voice in up to 137
Carrier consolidation across regions on one contract
HyperNetwork for DID resiliency on US inbound numbers

Most providers cover one platform. We cover the three most used in financial services - Teams, Webex, and Zoom - plus contact center voice on the same estate.

Explore Unified Integrations ›

Microsoft Teams Phone via Operator Connect and Direct Routing
Cisco Webex Calling via Cloud Connect and Local Gateway
Zoom Phone via Provider Exchange
Contact center voice integrated into the same global network

Our managed SBC bridges your existing PBX, analog devices, and PSTN estate to your cloud voice platform. Lines move when they're ready. SIP Connect brings analog devices into the cloud environment, and the architecture supports the recording and retention regulated conversations require.

Connect analog devices with SIP Connect

Managed SBC bridging your existing PBX to Teams, Webex, or Zoom
SIP Connect for analog devices: fax, DECT, paging, door entry
Architecture ready for compliance recording and retention
Devices that can't move to SIP kept on parallel paths: alarms, elevator phones, dealerboards

Resilient connectivity at every site, with a failover path that doesn't share wires or carriers with the primary. New offices and merged-in sites live in days. One provider accountable for voice and the network underneath it.

Explore our Global Network Services

Managed SD-WAN, built and operated by us
Managed Wireless using LTE/5G for failover and sites waiting on circuits
Dedicated Internet Access where the site warrants it
Global NOC, 24/7 follow-the-sun, with central visibility

Our Solution Lifecycle Enablement team handles Teams Phone deployment and ongoing support. Discovery, design, migration, and 24/7 support that doesn't disappear after go-live.

Explore Solution Lifecycle Enablement

Microsoft Teams Phone deployment, end to end
Migration sequenced around trading hours and business cycles
24/7 Teams Phone support after go-live, on the same contract
One commercial relationship through discovery, build, and steady state

Keeps the estate running

Head of Infrastructure and Telephony

The problem

Multiple carriers, inconsistent SLAs, aging SBCs, and undocumented number ranges. A branch outage on a Friday afternoon is your problem, not the vendor's. So is the compliance recording that stopped capturing after the last carrier swap.

How we help

We bring the estate onto one managed global network, with one support team and one view of every line. Legacy PBXs and cloud platforms run alongside each other at your pace, and recording-ready voice keeps regulated lines provable through the migration.

Owns availability and recovery

Head of Operational Resilience

The problem

Operational resilience is no longer a policy document. It's the availability targets you defend in front of the board and the regulator at the same time. Voice sits alongside payments, trading, and customer access as a service the firm has to keep running and prove it can recover.

How we help

We deliver connectivity with a failover path that doesn't share carriers or wires with the primary, monitored 24/7 from our global NOC. One accountable provider for voice and the network underneath it, with the availability evidence your resilience testing needs.

Owns the global estate

CIO / VP of Global IT

The problem

Standardization across every country you operate in. PSTN switch-offs in Europe. Local-carrier-only requirements in Asia. M&A bringing in Microsoft Teams, Cisco Webex, and Zoom estates that all need consolidating. One accountable partner instead of country-by-country contracts.

How we help

We run cloud voice in up to 137 countries across Teams, Webex, and Zoom, so consolidation doesn't stop when an acquisition brings a different stack. Our voice network sits on Equinix, Megaport, and Digital Realty fabrics, with on-ramps to AWS, Azure, and the hyperscalers your enterprise already uses.

Owns the control environment

Risk and Compliance Leader

The problem

Voice is part of the firm's wider control environment. Recording, retention, and supervision have to hold across offices, mobiles, and hybrid workers, and off-channel enforcement has shown what a missing record costs. Unmanaged carrier sprawl and unsupported infrastructure are risk you can't fully see.

How we help

We reduce carrier sprawl and unsupported infrastructure to one managed estate with a clean inventory, giving the business a cleaner model for recordable, accountable voice. Architecture that supports the recording and retention obligations regulated conversations demand, across every country the firm operates in.

MADE FOR FINANCIAL SERVICES

Your customers expect access. Your regulators expect proof

Trusted by global financial institutions