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Pure IP Observability

Carrier-network intelligence and session-level performance data come together in a single view, helping IT teams isolate voice issues faster across the network, SBCs, UC platforms and customer environment. Pure IP operates the network carrying the call, giving you one source of truth across the entire communications journey.

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One shared view

Correlate platform, SBC and carrier data in a single view.

Carrier path insight

See performance across the network carrying the call.

Faster issue isolation

Quickly determine where issues originate across the call path.

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The visibility gap in enterprise voice

Enterprise calls no longer follow a simple path. They traverse carrier networks, SBCs, cloud communications platforms, and customer networks, and each of those holds its own record of what happened. Reconstructing a single call means
working across all of them.

No single view

Voice performance data sits across carriers, SBCs, UC platforms and the network. Building a picture of what happened to a call means reconciling it manually.

Unclear root-cause

Monitoring tells you a service is running. It doesn't show what happened to a call across the communications journey, or where quality started to degrade.

Delayed resolution

Piecing together evidence from multiple systems takes time. IT teams can lose hours determining whose problem it is before they can start fixing it.

Voice observability, built on the network

Running the network means the data comes from the path itself, rather than from what a platform can infer at its own edge. Because Pure IP operates the global network carrying the call, it can report on the carrier path directly.

Carrier-side data

See performance data from the network carrying the call, not just the UC platform.

Correlated call data

Platform, carrier, SIP and SBC evidence in one record of the session, instead of data reconciled across separate systems.

Faster root-cause analysis

Establish where degradation occurred across the platform, carrier path and SBC without comparing multiple tools manually.

A single score for call quality

Platform telemetry, network conditions and signaling data are correlated into one Observability score, so teams can compare performance and find degradation without reading raw data.

What you get

See voice service health clearly, investigate individual calls and act on quality issues with evidence from across the call path.

Voice quality data for AI interactions

AI applications depend on the quality of the audio they receive. Packet loss, latency and congestion don't just degrade what a human hears — they degrade what an AI voice agent hears, understands and does next. When an interaction goes wrong, teams need to know whether the problem sits with the AI application or with the audio reaching it.

Review media quality metrics

See the packet loss, latency and congestion present on the call while the interaction was happening.

Isolate audio from the application

Establish whether degraded audio, rather than the model, changed how the agent responded.

Investigate with evidence

Correlate the interaction with platform, carrier, SIP and SBC data across the supported call path.

How onboarding works

The service is designed to get teams operational quickly without changing the voice path. Once configured, teams use a self-service portal for diagnostics, troubleshooting, and ongoing observability.

Pure IP Observability - Once configured, teams use a self-service portal for diagnostics, troubleshooting, and ongoing observability platform

1.

Platform connection

Connect supported UC platforms and observability data sources.
2.

Environment configuration

Configure supported SIP and SBC environments.
3.

Data correlation

Platform, carrier, SIP, and SBC information is brought together into a single call record.
4.

Investigation workflows

Operations teams begin using the platform for troubleshooting and service reviews.
5.

Ongoing analysis

Gain continuous visibility into voice quality trends and recurring issues.

Frequently asked questions

Most monitoring tools focus on a single part of the call path and stop at their own vendor boundary. Pure IP Observability correlates platform telemetry, carrier-network visibility, SIP diagnostics, and SBC evidence into a single view of the call. This helps teams determine

whether an issue originated in the platform, carrier, SBC, or network using objective, session-level evidence rather than disconnected reports.
No. The service uses read-only integrations and telemetry collection methods that do not alter how calls are routed or delivered. Nothing is installed on user devices, and existing voice services continue to operate as normal while Pure IP Observability gathers diagnostic information in the background.
Many investigations stall because teams can only see what happened inside the platform. Once the call leaves that environment, visibility is often lost. Carrier-network visibility helps close that gap by providing insight into the network carrying the call, making it easier to identify where issues originated and support escalations with evidence.
Instead of switching between multiple systems, teams can investigate voice performance through a single correlated view. Session-level evidence helps identify where degradation started, reducing the time spent gathering logs and determining ownership before remediation can begin. Teams can also use dashboards, diagnostics, and configurable alerts to detect issues earlier and shorten escalation loops.
Phase 1 is available for eligible US-based deployments and supports Microsoft Teams, Webex, Zoom, the Pure IP Edge PSTN path, and supported customer-dedicated SBC environments. Supported integrations and visibility are validated during scoping to confirm coverage for each environment.
Pure IP validates eligibility, connects supported platforms and the voice edge, and configures dashboards, alerts, and reporting. Once deployed, teams access a dedicated self-service portal for diagnostics, troubleshooting, incident investigations, and ongoing observability. Pure IP handles setup and training before handing the platform over to the customer's team.

Close the gap in your voice visibility

Knowing a call was poor is not the same as knowing what happened to it. Pure IP Observability reports across the carrier path, platform, SIP and SBC environment, so teams can isolate issues faster instead of piecing together evidence from separate systems.

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Pure IP Observability

One shared view

Carrier path insight

Faster issue isolation