healthcare solutions voice and network from Pure IP - mobile

MADE FOR HEALTHCARE

Your patients depend on access. Your teams depend on it never dropping.

Pure IP keeps voice and network running across every hospital, clinic, and care site you operate - from the patient room to the cloud, without disrupting care.

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healthcare solutions voice and network from Pure IP

healthcare solutions voice and network from Pure IP - tablet

Trusted by global healthcare providers

Behind the world's most critical patient access environments

01 · PATIENT ACCESS

A missed call can delay care

When voice goes down, patients can't reach you and teams can't reach each other. Care slows with it.

patient access solutions - voice and network services - Pure IP-1

Appointment lines, reception desks, and booking teams all depending on the same voice path.
Care coordination and out-of-hours services that have to stay reachable around the clock.
A dropped call measured in delayed care and pressure on stretched teams, not just lost minutes.
Patient-facing numbers that cannot fail while the estate moves to the cloud.

02 · CLINICAL SYSTEMS

Legacy runs live care environments

The office moved on. The care floor hasn't, because the systems on it support patients right now.

Nurse-call, code paging, and patient-room phones tied into a PBX marked for retirement.
Fax still in production for referrals, prescriptions, and regulated clinical records.
Lift emergency lines, alarms, DECT, and door entry sharing the same analog estate as the phones.
Clinical systems that have to keep working while the rest of the estate modernizes.

03 · ESTATE COMPLEXITY

One group, more sites, less control

Sites you acquired. Carriers you inherited. Either way, the voice estate keeps growing.

Each acquisition adds another PBX, another platform, another set of carrier contracts.
Local number ranges, regional carriers, and support paths inherited from every added site.
Country-by-country regulations preventing one global carrier across the estate.
Integration work outlasting the deals that created it, with no single call to make when it fails.

04 · SPLIT ESTATE

Head office and care sites don't connect

Corporate moved to the cloud. Clinics and care sites didn't. The result is two voice worlds.

head offic and care sites dont connect - voic eand network solutions for healthcare

Head office on Teams, Webex, or Zoom while care sites stay on PBX and analog.
Separate tools, separate support models, and separate resilience plans across the estate.
Corporate, operational, and patient-facing teams managed as different voice worlds.
No single view of voice across the group, from the boardroom to the bedside.

What's at stake

Four numbers behind every healthcare voice and network conversation.

$1.7M
per hour

Cost of a one-hour EHR outage for a medium hospital, rising to $3.2M for a large one.
CHIME

94%
of hospitals

Hit financially by a single third-party outage, with 74% reporting direct patient care disruption.
American Hospital Association, 2024

$7,900
per minute

Average cost of unplanned healthcare downtime in the US, before counting delayed care and lost trust.
Ponemon Institute

759
sites

US hospitals with measurable service disruption from a single global IT outage in July 2024.
JAMA Network Open

ONE GLOBAL VOICE AND NETWORK ESTATE

Teams, Webex, and Zoom across up to 137 countries. One provider, one estate for every hospital, clinic, and acquisition.

PATIENT ACCESS CONTINUITY

Reception, booking, and care coordination lines stay live while you migrate. Numbers move when each site is ready.

CLINICAL SYSTEM CONTINUITY

Nurse-call, paging, patient-room phones, fax, and alarms stay working. Each device moves when care allows.

RESILIENT CONNECTIVITY

Network services built and run by us, with failover that holds when care can't stop. New sites live in days.

Pure IP owns and runs its global voice network from 12 points of presence across North America, EMEA, and APAC. Acquired sites consolidated onto one estate as they join, with number porting and management handled centrally across countries.

12 global points of presence across North America, EMEA, and APAC
PSTN replacement in 50+ countries, flexible voice in up to 137
Carrier consolidation across regions on one contract
HyperNetwork for DID resiliency on US inbound numbers

Most providers cover one platform. We cover the three most used in healthcare - Teams, Webex, and Zoom - so head office and care sites are no longer separate voice worlds.

Explore Unified Integrations ›

Microsoft Teams Phone via Operator Connect and Direct Routing
Cisco Webex Calling via Cloud Connect and Local Gateway
Zoom Phone via Provider Exchange
Contact center voice integrated into the same global network

Our managed SBC bridges your existing PBX, analog devices, and PSTN estate to your cloud voice platform. Sites move when they're ready. SIP Connect brings analog clinical devices into the cloud environment, with dispatchable location on every handset for emergency calls.

Connect analog devices with SIP Connect

Managed SBC bridging your existing PBX to Teams, Webex, or Zoom
SIP Connect for analog devices: fax, DECT, paging, patient-room phones, door entry
Dispatchable location for emergency calls on mobile handsets
Devices that can't move to SIP kept on parallel paths: nurse-call, lift lines, alarms

Resilient connectivity at every site, with a failover path that doesn't share wires or carriers with the primary. New clinics and merged-in sites live in days. One provider accountable for voice and the network underneath it.

Explore our Global Network Services

Managed SD-WAN, built and operated by us
Managed Wireless using LTE/5G for failover and sites waiting on circuits
Dedicated Internet Access where the site warrants it
Global NOC, 24/7 follow-the-sun, with central visibility

Our Solution Lifecycle Enablement team handles Teams Phone deployment and ongoing support. Discovery, design, migration, and 24/7 support that doesn't disappear after go-live.

Explore Solution Lifecycle Enablement

Microsoft Teams Phone deployment, end to end
Migration sequenced around clinical schedules, not the other way around
24/7 Teams Phone support after go-live, on the same contract
One commercial relationship through discovery, build, and steady state

Keeps the sites running

IT Infrastructure / Telecoms Manager

The problem

A PBX outage on a Friday afternoon is your problem, not the vendor's. So is the nurse-call that stopped reaching the ward, and the analog line on the fax that went down after the carrier swap. Multiple carriers, aging SBCs, and undocumented numbers keep the team reactive.

How we help

We bring the estate onto one managed network, with one support team and one view of every line. Nurse-call, paging, fax, DECT, and patient-room phones stay live through the migration, not ripped out. Managed SBC removes the hardware layer no one has capacity to maintain.

Bridges IT and care

Director of Clinical Systems

The problem

Clinical continuity is no longer a strategy topic. It's what you defend in front of care leadership and the security team at the same time. Nurse-call, paging, EHR access, and patient-room phones sit alongside the voice and network estate, and any gap between them reaches patients quickly.

How we help

We keep clinical communication routes working while moving the organization toward cloud voice, integrated platforms, and more resilient patient access. Architecture that protects real-time traffic and keeps critical devices available, meeting the security and continuity posture your review needs.

Owns the group estate

CIO / VP of IT

The problem

Standardization across every site and country you operate in. PSTN switch-offs in Europe. Local-carrier-only requirements in some regions. M&A bringing in Microsoft Teams, Cisco Webex, and Zoom estates that all need consolidating. One accountable partner instead of site-by-site contracts.

How we help

We run cloud voice in up to 137 countries across Teams, Webex, and Zoom, so consolidation doesn't stop when an acquired site brings a different stack. Our voice network sits on Equinix, Megaport, and Digital Realty fabrics, with on-ramps to AWS, Azure, and the hyperscalers your organization already uses.

Owns patient access

Operations / Regional Director

The problem

Clinics, hospitals, and care teams have to stay reachable while modernization happens in the background. Patient-facing numbers, reception workflows, and site devices can't go dark during a cutover. A quiet phone at reception is a patient who can't get through.

How we help

We keep patient-facing access live while the estate changes behind it, with porting, routing, and failover managed by one team. Reception workflows and local devices stay operational, so modernization never interrupts day-to-day care delivery across the group.

Customer Story

How UCB reduced voice risk with cloud control

UCB's telephony estate spanned manufacturing plants, research facilities, and offices across multiple regions, built up over years into on-prem SBCs, analog lines for alarms and emergency phones, and fax in regulated sites. It worked, but the risk sat in the structure itself. Working with Pure IP, UCB moved to Teams Phone via Operator Connect and consolidated telephony under one provider, keeping emergency lines, alarms, and recording audit-ready throughout. Voice is now governed by policy and compliance, not legacy hardware.

Read their story

MADE FOR HEALTHCARE

Your patients depend on access. Your teams depend on it never dropping.

Trusted by global healthcare providers