voice and network solutions for hospitality - mobile

MADE FOR HOSPITALITY

Service never stops. Your communications can't either.

Pure IP keeps voice and network running across every location you operate - from the front desk to the dining room to the cloud, without disrupting the guest experience.

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voice and network solutions for hospitality - desktop

voice and network solutions for hospitality - tablet

Trusted by global hospitality operators

Behind the world's most guest-obsessed hospitality brands

01 · GUEST EXPERIENCE

A system outage reaches every guest

When voice or network goes down, check-in stalls and service stops. The guest remembers it, and so does the review.

voice and network solutions for guest experience

Front desk, reservations, room phones, and guest Wi-Fi all depending on the same infrastructure.
A PMS outage that halts check-in and a POS outage that stops dinner service.
Systems sized for average demand, then stretched the moment peak season arrives.
Guest-facing service measured in reviews and repeat stays, not just uptime.

02 · EMERGENCY CALLING

A guest call has to reach help

A 911 call from a guest room or venue has to connect, notify staff, and locate the caller. The law now requires it.

Direct emergency dialing from every guest and staff phone, with no prefix to remember.
On-site notification so staff know when and where a call is placed.
Dispatchable location down to the building, floor, and room or area.
Legacy phone systems that were never configured for any of it.

03 · ESTATE COMPLEXITY

More locations, more systems, less control

Locations you built. Brands you acquired. Either way, the voice estate keeps multiplying.

Each location adds another PBX, another PMS integration, another set of carrier contracts.
Number ranges, phone systems, and support paths inherited from every acquired location.
Country-by-country regulations preventing one global carrier across the estate.
What works for the flagship rarely reflecting the full portfolio underneath it.

04 · LEGACY LINES

Copper still runs the floor

Room phones, elevator lines, and alarms on estates the carrier is switching off, in locations that stay open.

Guest-room phones and elevator emergency lines tied into a PBX marked for retirement.
Fax still in production for group bookings, supplier orders, and compliance records.
Alarms, door entry, and back-of-house lines on the same analog estate as the phones.
PSTN switch-off arriving before the operator has a plan for what still depends on it.

What's at stake

Four numbers behind every hospitality voice and network conversation, across every market you operate.

US - $260K
per hour

Average cost of unplanned downtime, before counting lost bookings and damaged review scores.
Aberdeen Group

US - $40M+
Settlement

Awarded after a guest 911 call failed to connect, the case behind today's emergency-calling laws.
Hospitality Technology, 2025

US - 62%
at risk

Share of US organizations without high confidence in their emergency-calling compliance, hotels included.
Bandwidth Enterprise Communications Landscape Report, 2025

UK - £27.5B
in revenue

Record UK hotel market revenue in 2025-26, a sector running entirely on connected guest technology.
IBISWorld / SiteMinder, 2026

ONE GLOBAL VOICE AND NETWORK ESTATE

Teams, Webex, and Zoom across up to 137 countries. One provider, one estate for every location, brand, and acquisition.

GUEST-READY EMERGENCY CALLING

Direct 911 dialing, staff notification, and dispatchable location on every handset. Built to meet the rules that apply to guest environments.

PROPERTY SYSTEM CONTINUITY

Room phones, elevator lines, fax, and alarms stay working. Each device moves when the location is ready.

RESILIENT CONNECTIVITY

Network services built and run by us, with failover that holds through peak. New and seasonal locations live in days.

Pure IP owns and runs its global voice network from 12 points of presence across North America, EMEA, and APAC. Acquired locations consolidated onto one estate as they join, with number porting and management handled centrally across countries.

12 global points of presence across North America, EMEA, and APAC
PSTN replacement in 50+ countries, flexible voice in up to 137
Carrier consolidation across regions on one contract
HyperNetwork for DID resiliency on US inbound numbers

Most providers cover one platform. We cover the three most used in hospitality - Teams, Webex, and Zoom - so corporate, property, and reservations teams don't split the estate underneath them.

Explore Unified Integrations ›

Microsoft Teams Phone via Operator Connect and Direct Routing
Cisco Webex Calling via Cloud Connect and Local Gateway
Zoom Phone via Provider Exchange
Contact center and reservations voice integrated into the same global network

Our managed SBC bridges your existing PBX, analog devices, and PSTN estate to your cloud voice platform. Locations move when they're ready. SIP Connect brings analog devices into the cloud environment, with dispatchable location on every handset for guest emergency calls.

Connect analog devices with SIP Connect

Managed SBC bridging your existing PBX to Teams, Webex, or Zoom
SIP Connect for analog devices: room phones, fax, door entry, back-of-house
Dispatchable location and staff notification for guest emergency calls
Devices that can't move to SIP kept on parallel paths: elevator lines, alarms, payment terminals

Resilient connectivity at every location, with a failover path that doesn't share wires or carriers with the primary. New and seasonal locations live in days. Guest Wi-Fi and operational traffic prioritized so service holds when occupancy surges.

Explore our Global Network Services

Managed SD-WAN, built and operated by us
Managed Wireless using LTE/5G for failover, seasonal sites, and new locations
Dedicated Internet Access where the site warrants it
Global NOC, 24/7 follow-the-sun, with central visibility

Our Solution Lifecycle Enablement team handles Teams Phone deployment and ongoing support. Discovery, design, migration, and 24/7 support that doesn't disappear after go-live.

Explore Solution Lifecycle Enablement

Microsoft Teams Phone deployment, end to end
Migration sequenced around occupancy and peak seasons
24/7 Teams Phone support after go-live, on the same contract
One commercial relationship through discovery, build, and steady state

Keeps the location running

Property IT / Systems Manager

The problem

A PBX outage on a busy check-in day is your problem, not corporate's. So is the room phone that won't reach the front desk, and the analog line on the elevator that went down after the carrier swap. Multiple carriers, aging systems, and undocumented numbers keep the team reactive.

How we help

We keep property systems working through the migration. Room phones, elevator lines, fax, and door entry stay live, not ripped out. Coexistence between your existing PBX and the cloud, at your pace, with dispatchable location built in and after-hours support when you need it.

Bridges property and IT

Director of Hospitality Technology

The problem

Guest technology is no longer a back-office topic. It's what you defend in front of operations and the brand team at the same time. PMS, POS, room phones, guest Wi-Fi, and voice all sit alongside the network, and any gap between them reaches the guest within minutes.

How we help

We deliver a network architecture that keeps guest and operational traffic protected, legacy devices supported, and failover ready when the location can't slow down. Cloud voice that meets the QoS, security, and emergency-calling posture your brand standards and architecture review need.

Owns the portfolio estate

CIO / VP of Global IT

The problem

Standardization across every country you operate in. PSTN switch-offs in Europe. Local-carrier-only requirements in some regions. M&A bringing in Microsoft Teams, Cisco Webex, and Zoom estates that all need consolidating. One accountable partner instead of location-by-location contracts.

How we help

We run cloud voice in up to 137 countries across Teams, Webex, and Zoom, so consolidation doesn't stop when an acquired location brings a different stack. Our voice network sits on Equinix, Megaport, and Digital Realty fabrics, with on-ramps to AWS, Azure, and the hyperscalers your enterprise already uses.

Owns telecom spend

Finance / Procurement Leader

The problem

Telecom spend across locations, brands, and acquired entities, with carrier bills nobody can fully explain. The vendor consolidation that was meant to deliver savings but added another contract instead. Line items on inherited estates that have never been audited.

How we help

We consolidate fragmented carrier contracts into one commercial relationship with centralized visibility, and give you a clean inventory of every voice and circuit cost across the estate. Recoverable spend flagged before the invoice clears, so cost is easier to control across locations and brands.

MADE FOR HOSPITALITY

Service never stops. Your communications can't either.

Trusted by global hospitality operators