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BUILT FOR PROFESSIONAL SERVICES

When communication is reputation, infrastructure matters

Pure IP keeps every call as professional as the firm behind it - from the meeting room to the cloud, across every office you operate.

How one firm cut voice costs 70%

Trusted by global firms

Relied on by law firms, consultancies, and accountancies across the globe.

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What we hear from Professional Services

The voice and network estate the firm never planned for

Reception, intake, fee-earner mobility, and multi-country numbering all on different stacks. Each one carries its own bill.

01 · Coverage

Coverage that hasn't kept up with the firm

Mergers left gaps the carriers never filled: unwanted contracts, sunsetting circuits, and a reception desk that depends on all of them.

Person working at reception desk
  • Voice on one set of carriers, network on another and a different mix in every region.
  • Coverage gaps in regulated jurisdictions that require local presence and in-country numbering.
  • Voice quality varying office by office on different regional carriers.
  • Regional network providers that can't deliver into the countries the firm has expanded into.
02 · M&A

Every merger inherits legacy nobody budgeted for

Mergers move fast. Each one lands with a PBX, analog endpoints, and a network built for a firm that no longer exists.

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  • Each merger doubles the carriers, the platforms, and the contracts overnight.
  • Analog devices still running reception, fax, paging, and door entry across the new offices.
  • Network setup, SLAs, and escalation paths that differ in every acquired location.
  • The voice and network estate looks like five firms still, two years after the merger closed.
03 · Compliance

Local numbers, local rules, in every country you're in

Most BigLaw and Big Four firms work across 30 to 150 countries, each with its own DDI rules.

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  • Most countries require in-country numbering, each with different regulations.
  • MiFID II and the FCA need calls recorded for five years.
  • SEC and FINRA off-channel actions have run past USD 3 billion since 2021.
  • Number portability rules vary by market, so moving a client-facing line can take weeks in one country and minutes in another.
04 · Cost

Telecom spend nobody at the partnership can defend

A partnership P&L is read line by line. Telecom rarely survives that reading, and the bills come in 10+ currencies.

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  • Tens of thousands of stranded DDIs paid for monthly, no owner attached.
  • No way to compare what the contract says against what the carrier actually billed.
  • Legacy PBX maintenance fees on boxes that should have been decommissioned.
  • Auto-renewals nobody flagged, signed by procurement teams long gone.

Why it matters

Four numbers shaping voice and network decisions across professional services.

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$3B+
In fines

Paid by firms and their advisors for off-channel communications since 2021.
Global Relay

app integration

74%
Of firms

Have hybrid working in place. Voice can no longer assume everyone is sitting at a desk in one office.
CIPD

billing

Up to 50%
Hybrid fee-earners

Of fee-earner time is now formally hybrid at major law firms. Mobility is policy, not exception.
The Law Society

One estate, however the firm grew

One estate, every outcome the firm relies on

MULTI-OFFICE COMMUNICATIONS

One voice and network estate, in every country the firm bills in. 137 countries, carrier consolidation and number porting handled centrally.

DISTRIBUTED COLLABORATION

Voice and network that follow the fee-earner. Carrier-grade calling on Teams, Webex, or Zoom, with the managed network under every desk.

RECEPTIONIST COMMS

The voice and analog stack under every call into the firm. Main lines, intake numbers, fax, and door entry stay live through migration.

COST EFFICIENCY

A carrier-neutral view of every line on the P&L. Invoices checked against contracts before payment, renewals and disputes caught early.

What good looks like

Five outcomes shaping every professional services today

PSTN replacement in 50+ countries with flexible voice services in 137. Number porting handled centrally across every country the firm operates in, with in-country compliance in the jurisdictions that demand it.

See where Pure IP has coverage >

  • Our own global voice network, run from twelve Pure IP points of presence.
  • PSTN replacement, SIP trunking, and Managed SBC, run as one service.
  • Carrier consolidation across regions, on one contract.
  • Inbound call resilience for US main-line and intake numbers.
  • Call recording compliance for MiFID II, FCA, and SEC obligations.

Voice for Teams, Webex, and Zoom runs on one global voice network, regardless of how each platform connects. Contact Center voice plugs into the same estate.


Explore our Unified Integrations >

  • Microsoft Teams Phone - Operator Connect and Direct Routing.
  • Cisco Webex Calling - Cloud Connect and Local Gateway.
  • Zoom Phone via Provider Exchange.
  • Contact Center connectivity: Direct integration with Dynamics 365 and Webex Contact Center, and SIP connectivity into industry-leading Contact Centers.

Connects analog devices to the firm's cloud telephony environment, so critical legacy devices don't get left behind in the migration.

Connect analog devices with SIP Connect >

  • Fax for court filings, certified deliveries, and notarizations.
  • Paging and overhead speakers across larger offices.
  • Door entry and DECT cordless for facilities and security.
  • Conference room phones and reception consoles.

Network services built and run by Pure IP across every office and region, with the right connectivity model for each site. Monitored end-to-end from one global NOC.

Explore our Global Network Services >

  • Our own Managed SD-WAN, built and operated by Pure IP.
  • Wireless failover for branch sites and merged-in offices waiting on circuits.
  • Dedicated Internet Access for site coverage.
  • Global NOC, 24/7 follow-the-sun.

One carrier-neutral platform across the firm's telecom estate. Invoices are validated against contracts and inventory before payment, not audited after. Renewals are flagged in advance and disputes routed to recovery.

Recover spend with Pure IP FinOps >

  • Invoices validated against contracts and inventory before payment.
  • Renewal alerts so nothing auto-renews unnoticed.
  • Disputes routed to credit recovery, not just flagged.
  • 3–8% spend recovery, with 10–20% reductions in network expenses.

From the CIO's roadmap to the office services team

Whatever role you sit in, we work with you

Global CIO / Head of Technology

GLOBAL IT LEAD

The problem

The estate still runs on the last three mergers. Five UC platforms in production, a Cisco CUCM and an Avaya box nobody wants to migrate, regional carriers in 14 countries on different renewal cycles, and a CFO asking what the firm is actually paying for. The roadmap calls for one provider, one platform, one contract. 

How we help

We start with the estate the firm already has and bring it onto one global voice network. Teams, Webex, Zoom, and legacy analog run alongside each other instead of competing. Acquired entities get integrated as the firm goes, with telecom and network spend validated against contracts before payment. 

How North Highland cut costs with Operator Connect


Cutting global voice costs by 70% across an international consulting firm.


North Highland needed a better way to run voice across multiple countries, on a system that was expensive, hard to manage, and couldn't scale. They moved to Teams Operator Connect with Pure IP. The result: 70% lower monthly costs and a setup that works globally.

Read the North Highland case study
Speak to an expert

Are you ready to get started?

Wherever the firm is in the migration, the conversation starts here.

Talk to a professional services specialist
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