Customer profile
A global technical consultancy with 20 sites decided to move away from their existing telephony environment, which was based in 3 regional clusters, to Microsoft Teams using Direct Routing. To prevent any delays or complications, and to ensure they could achieve feature parity between their old system and Microsoft Teams, they decided to take advantage of ReVeal.
How did ReVeal help?
Reveal was used to perform a report for each of the 3 regions to provide the customer with a comprehensive understanding of what they had in place, who was using the existing services, and to highlight the following crucial pieces of information:
- Configuration: Listing the features that were configured on the existing system, including voicemail, call forwards, and calling access to ensure the correct configuration would be recreated in Teams.
- Validating users: Reveal itemized all the devices and users configured on the existing system, removed the duplicates, and condensed them into one list of proposed users for Teams.
- Business Critical Call flows: Main numbers and customer facing call queues were exported for analysis, which allowed the customer to re-work some of them to deliver improvements via Teams.
- Visibility of anything unexpected: The reports provide a complete overview of the phone system and details on all handsets and analogue devices, which enabled confirmation that nothing would be missed during the new solution design and migration.
Using ReVeal as part of the Discovery process at the start of their migration to Microsoft Teams streamlined everything from gathering their requirements, gaining visibility over potential complications, and configuring their new services.
Accelerate your journey to the cloud
When it comes to making any significant change to your telephone systems, it is important to have a clear understanding of your existing infrastructure and how it’s being used. Designed with multi-site organizations in mind, ReVeal is the perfect way to scope out your project, create an informed solution design, and identify any complications ahead of your roll-out.
Alessandra Skarlatos
Alessandra joined Pure IP as the Content and Communications Manager in early 2020, after 5 years within the cinema technology sector.
