On-Demand Webinar

Microsoft's four AI voice agents explained: Copilot Call Delegation, Teams Phone Agent, Dynamics 365, and Copilot Studio

AI voice agents are moving from IVR scripts to real conversations at speed.

Microsoft now offers four distinct ways to put AI on a voice call. Copilot Call Delegation screens calls for the individual user. Teams Phone Agent answers the main line for a team or clinic. Dynamics 365 Contact Center handles formal, high-volume customer operations. Copilot Studio automates the business workflows behind all of them. But the lines between them are easy to blur, and the licensing and cost picture is still forming.

In this on demand session, Tom Arbuthnot from Empowering.Cloud, Diana Florea and Rakesh Unni from Pure IP, and Graham Hosking from Microsoft break down what each option does, where it fits, how it works technically, and what it will cost. Learn how the four agents map to four use cases (screen, answer, resolve, automate), what is available today versus what is still in preview, and what it all means for your voice infrastructure strategy.

 

 

 

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This webinar covers:

 

  • The four Microsoft AI voice agents, explained
    A clear map of Copilot Call Delegation, Teams Phone Agent, Dynamics 365 Contact Center, and Copilot Studio, and where each one fits.
  • Screen, answer, resolve, automate
    The framework for matching the right agent to the right use case.
  • Copilot Call Delegation as personal call screening
    How the individual-user agent greets callers, detects spam, escalates urgent calls, and books meetings.
  • Teams Phone Agent as the evolved auto attendant
    Natural-conversation call handling for small teams, clinics, and reception lines, including where it stops and a contact center begins.
  • Where Copilot Studio takes over
    How custom agents and workflows like appointment booking and prescription refills extend Teams Phone Agent and Dynamics 365.
  • Release status, limitations, and caps
    What is in preview, what is targeting GA, and the current limits on languages, call duration, and tenant minutes.
  • Where AI voice pricing is heading
    Why consumption-based and credit-based models are likely, and what that means for planning.
  • Voice infrastructure requirements for AI agents
    The connectivity and PSTN foundations these agents depend on.
 

Webinar on-demand - Teams Phone Agent, Copilot Call Delegation and Copilot Studio Voice Agents Explained