SeRVE for Microsoft Teams Direct Routing

Overcome the challenge of replacing and managing PSTN and ISDN services, with a fully compliant managed service from a voice partner who offers full PSTN replacement services in more countries than others and is up to 20x faster.

Migrating Telephony to Microsoft Teams

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SeRVE for Microsoft Teams combines the resilience and global reach of Pure IP’s own voice network, with the speed and flexibility of our fully managed services, and around the clock access to our team of voice experts.

Expand your reach with a cloud-based Direct Routing service that connects Pure IP SIP trunks to Microsoft Teams without the need for on-premises hardware. Connect your teams seamlessly using a robust, geo-redundant network that has number coverage in 137 countries and fully compliant PSTN replacement services in 50, with dedicated connections into your Microsoft 365 tenant.

What is Microsoft Teams Direct Routing?

How Microsoft Teams for Direct Routing works

Discovery and planning
Working in collaboration with your teams, we help you audit, assess network readiness, and map your current voice environment, building out the user profiles and business requirements around which your voice solution will be shaped.
Stress-free migration
With a clear understanding of your voice requirements, we can design, build, and test your solution, configuring your Microsoft 365 tenant for the necessary voice services, and connecting to our Direct Routing trunks.

Once ready, the process of migrating your services and users to Microsoft Teams can begin.

Proactive management

As your Direct Routing service goes live, our technical support team will be there 24/7 to monitor your services and answer any questions. For additional support, take advantage of our Teams Managed Service, which provides ongoing management and development of Teams Voice services in your Microsoft 365 tenant.

Gain control

Access the online customer portal from any device to monitor usage and costs, manage your voice services, and even migrate users onto your Microsoft Teams voice services.

The ultimate guide to Microsoft Teams Calling

Microsoft Teams has become a mainstay for collaborating in the hybrid workplace. And many businesses are now maximizing the capabilities of the platform by using it as their cloud phone system. In this guide, we cover everything you need to know about Microsoft Teams Calling, from licensing and PSTN connectivity through to how to connect analog devices and Contact Center.
Read the guide
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What is included in SeRVE

Global voice network

Strength, scale, and reach
  • Coverage in 137 countries, with fully compliant PSTN replacement in 50
  • Pure IP owned infrastructure with geo-redundancy built around 12 data centers
  • Platform neutral for consolidating services in mixed or multinational environments

Managed Services

Speed, flexibility, and expertise
  • Rapid deployment
  • Capacity overdraft facility
  • Proactive service monitoring and alerts
  • 24/7 engineer led customer service and support
  • Cloud enablement services

Management Hub

Insights, access, control
  • Utilization based pricing – only pay for what you use and need
  • Analytics and management information
  • Billing flexibility
  • Self-service portal

Streamline your Voice Communications with Confidence

Pure IP have worked closely with Microsoft for over 10 years, and have designed solutions for all of their Unified Communication products including Lync, Skype for Business on-premises and Cloud Connector Edition, ensuring our engineering team has the technical expertise to seamlessly deploy Direct Routing.

As a Microsoft Gold Partner, we deliver and manage highly specialized business communications for our customers so they can get the most out of their investment in Microsoft Teams.

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