How to choose the right Microsoft Teams Contact Center model

Aligning your CX strategy with the right Microsoft Teams Contact Center setup can feel complex. In this Empowering Cloud briefing, Alistair Pidd from Pure IP explains every path to creating a scalable Teams Contact Center that grows with your business.

What you will learn: 

• Move from on premise voice to cloud routing
• Compare Teams Queues App, Extend models and standalone platforms
• See how PSTN design shapes flexibility and tool choice

This video walks through each deployment model, from native Teams call queues to advanced integrations. You will understand how to select the approach that fits your workflows, future plans and platform needs.