Customer profile
A leader in environmental control systems with 204 locations and more than 5,500 users set a business priority to move away from their ISDN and on-premises voice solutions. However, the scale of the estate left the customer unsure how to begin scoping a migration project.
The situation
Internal stakeholders were concerned about the time and resources that would be used to even gather the requirements for their worldwide operations, let alone actually project manage the deployment of a new voice solution. With all the economic uncertainty that COVID-19 brought over the last year, they were wary of embarking on any project without a clearly defined understanding of the resources involved, which impacted their ability to undertake any internal audits.
However, with so much of their communications stack still based on-premises, and COVID-19 restrictions still in effect, they were struggling to provide their users with a remote working solution they were happy with. These factors made it both impractical for the customer to calculate the scope of a migration project on their own, but also an unacceptable business risk to delay the exploration of new solutions any further.
How did ReVeal help?
The customer began by using ReVeal on their EU cluster, which serviced 22 offices throughout the region. With a clear upfront cost, and just a single extraction of data from the cluster, ReVeal provided the customer with multiple reports that could be sliced using a range of criteria to hone in on the specific data points relevant to a migration project. The value of these reports was twofold, in that the customer could use them to define their requirements now, and their future voice provider could then use them to configure and deploy their new services.
Ultimately, ReVeal dramatically accelerated the customer’s migration plans by demonstrating how simple and quick it can be for them to gather the information they need to compare their options, and decide on their strategy going forward.
